ESSENTIAL FUNCTIONS:
- Collect assigned accounts, which may include Amada America, Inc. and Amada Capital Corporation finance contracts.
- Use aggressive follow-up collection techniques to pursue and collect all collectable past due monies and determine all factors relating to the customer's delinquency and/or holding of monies due Amada.
- Work with various departments and managers to resolve disputes or conflicts to conclusion, such as invalid PO's, invoicing errors, incorrect shipments, service errors, etc.
- Report any account believed to be in financial difficulty and/or not currently capable of making their payments to Amada as they become due to the Supervisor or Manager.
- Process and submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.
- Other activities as assigned by Credit management.
- Release customer orders on hold for various Credit reasons.
- Work with various departments and managers to resolve disputes or conflicts to
conclusion.
- Submit customer account adjustments such as sales tax adjustments, A/R refunds and Bad Debt write-offs.
REQUIREMENT
- 3+ or more years of experience
- Microsoft Office programs at intermediate level- Excel and Word.
- Previous experience using larger scale operating software for daily operations.
NON-ESSENTIAL FUNCTIONS:
REPORTING RELATIONSHIP: Credit/Collections Supervisor or Manager
SUBORDINATE STAFF: None
KNOWLEDGE: Specific to applications used in the department.
SKILLS:
Microsoft Office programs- Excel and Word
Solid knowledge of Internet use
WORKING CONDITIONS:
LIFTING: Average Weight: 25 lb. Frequency: Daily