Accounts Receivable, Accounts Receivable Management, Analysis Skills, Billing, Communication Skills, Credit and Collections, Cross-Functional, Customer Escalations, Customer Support/Service, Detail Oriented, Documentation, ERP (Enterprise Resource Planning), Establish Priorities, Microsoft Excel, Microsoft Office, Negotiation Skills, Organizational Skills, Past Due Accounts, Problem Solving Skills, Process Improvement, Reconciliation, SAP, Time Management
- Job Title: Credit Collections Coordinator
- Location: El Segundo, CA 90245 Hybrid
- Duration: 5+ Months Contract (Possible Extension)
- Pay Rate: Up to $35.21/hr
Job Summary The Credit Collections Coordinator is responsible for maximizing cash collections while minimizing bad debt by managing a portfolio of customer accounts. This role requires strong collection expertise, excellent customer service, analytical thinking, and the ability to thrive in a fast-paced, high-volume environment. The ideal candidate will proactively manage outstanding receivables, resolve billing disputes, reconcile accounts, and collaborate with internal and external stakeholders to ensure timely payment collections.
Key Responsibilities - Manage a portfolio of customer accounts and collect outstanding receivables.
- Minimize bad debt by ensuring timely follow-up and account resolution.
- Contact customers regarding overdue balances and payment issues.
- Research, reconcile, and resolve billing discrepancies.
- Maintain accurate documentation of collection activities.
- Process account adjustments, reconciliations, refunds, order holds, and releases.
- Analyze customer accounts and collection reports.
- Escalate delinquent accounts and assist with third-party collections or write-offs.
- Handle customer invoices, statements, phone calls, and email correspondence.
- Participate in process improvement initiatives and cross-functional collaboration.
Required Skills - Minimum 5 years of Credit & Collections experience.
- Experience with SAP or another large ERP system.
- Strong customer service and negotiation skills.
- Excellent communication, organization, analytical, and problem-solving abilities.
- Advanced proficiency in Microsoft Excel and Microsoft Office.
- Ability to prioritize work in a high-volume environment.
- Strong attention to detail and sense of urgency.