Credit & Collections Coordinator

Position Summary and Responsibilities:The Credit & Collections Coordinator supports the day-to-day operations of the Credit and Accounts Receivable function by managing customer account setup, maintaining accurate credit records, supporting collections activities, reconciling customer accounts, and resolving payment discrepancies. This role partners with customers and internal teams to promote timely collections, maintain accurate financial records, and deliver exceptional customer service while utilizing SAP and other business systems to support accounts receivable processes.

Accounts Receivable & Collections

Monitor assigned accounts receivable portfolio and perform collection activities to improve cash flow and minimize delinquent balances.Contact customers regarding outstanding invoices, payment discrepancies, deductions, and past due balances while maintaining positive customer relationships.Review aging reports to prioritize collection efforts and escalate issues as appropriate.Research and resolve payment discrepancies, short pays, unapplied cash, disputed invoices, and customer account issues.Perform customer account reconciliations to ensure account balances are accurate and resolve variances in a timely manner.Partner with Sales, Customer Service, Operations, and Accounting to resolve billing disputes and facilitate timely payment.Document collection activities and maintain accurate customer records.

Credit Administration & Account Maintenance

Establish new customer accounts and maintain accurate customer master data within SAP and other business systems.Process customer credit applications, including reference verification, documentation review, and follow-up through approval.Audit new customer files to ensure required documentation is complete and complies with company policies.Maintain customer credit files, tax documentation, resale certificates, and supporting records.Monitor expiring tax exemption certificates and communicate renewal requirements to customers and Sales.Update customer account information, payment terms, credit limits, and contact information as needed.

Account Reconciliations & Financial Support

Perform routine account reconciliations to ensure customer accounts accurately reflect invoices, payments, credits, and adjustments.Investigate and resolve account discrepancies by researching transaction history within SAP and supporting documentation.Process non-sufficient funds (NSF) payments and coordinate account updates as necessary.Support the processing of credit memos, account adjustments, write-offs, and other receivable transactions in accordance with company policies.Prepare and maintain government account aging reports and other accounts receivable reporting.Assist with month-end accounts receivable activities and reporting as needed.

Customer Service & Communication

Provide exceptional customer service to internal and external customers through professional, timely, and accurate communication.Respond to customer requests for invoices, statements, payment history, and account information.Communicate effectively with customers, Sales, Accounting, and management to resolve account issues and improve payment performance.Build collaborative relationships while balancing customer satisfaction with company credit and collection objectives.

Systems, Compliance & Other Responsibilities

Utilize SAP and other business applications to process transactions, maintain customer records, monitor account activity, and generate reports.Identify opportunities to improve accounts receivable processes and workflow efficiencies.Maintain confidentiality of customer financial information and proprietary company data.Ensure compliance with company policies, accounting procedures, and applicable regulations.Perform other duties and special projects as assigned.

Education and/or Work Experience Requirements:

High school diploma or GED required; Associate's degree in Accounting, Finance, Business Administration, or a related field preferred.Two or more years of experience in accounts receivable, credit and collections, accounting support, or a related financial role preferred.Experience performing account reconciliations and researching customer account discrepancies preferred.Experience working within SAP or another ERP system preferred.Intermediate proficiency in Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.Strong verbal and written communication skills.Valid driver's license required for conducting Company business.Must be at least 18 years of age.

Skills, Competencies & Attributes:Technical Skills

Working knowledge of accounts receivable and credit and collections processes.Ability to interpret aging reports and manage collection priorities.Experience performing detailed account reconciliations and resolving discrepancies.Proficiency using SAP or similar ERP systems.Strong Microsoft Excel skills.

Core Competencies

Customer Focus: Delivers exceptional service while effectively managing collection responsibilities.Accountability: Takes ownership of responsibilities and follows through to resolution.Attention to Detail: Maintains accuracy when processing transactions, reconciling accounts, and maintaining records.Problem Solving: Researches issues, identifies root causes, and develops effective solutions.Communication: Builds strong relationships through professional communication with customers and internal stakeholders.Organization: Effectively manages multiple priorities and deadlines in a fast-paced environment.Collaboration: Works effectively across departments to resolve customer issues and support business objectives.Adaptability: Adjusts priorities and workload to meet changing business needs.

Physical Requirements:

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standardsMust be able to lift and carry up to 20 lbs.