Credit & Collections Coordinator

Credit & Collections Coordinator

Category

Accounting/Finance

Job Location

Willingboro, NJ, US

Position Type

Full-Time/Regular

Credit & Collections Specialist

On-Site 5 days per week in Willingboro, NJ - 8am to 5pm

Build relationships. Solve problems. Make an impact.

At Radwell International, our people are at the heart of everything we do. We are looking for a motivated and detail-oriented Credit & Collections Specialist to join our team. In this role, you will play an important part in supporting the financial health of the business by managing customer receivables, resolving account issues, and partnering with customers and internal teams to keep orders and payments moving.

If you enjoy problem-solving, building relationships, working toward measurable goals, and being part of a fast-paced team, this could be a great opportunity to grow your career with Radwell.

Why Work at Radwell?

At Radwell, you will be part of a collaborative environment where your work has a direct impact on our customers and business operations. This position offers the opportunity to:

• Build valuable experience in commercial credit, collections, and accounts receivable
• Work directly with customers to resolve account and payment issues
• Partner with Sales, Finance, and other internal teams
• Develop your problem-solving, negotiation, and relationship-management skills
• Work in a fast-paced, results-oriented environment
• Contribute to process improvements and operational efficiency
• Grow your knowledge and career as part of a global organization

What You'll Do

As a Credit & Collections Specialist, you will be responsible for the timely collection and reconciliation of customer receivable balances while delivering a positive customer experience.

Your responsibilities will include:

• Perform accounts receivable collection activities in accordance with established credit and collection procedures and performance metrics
• Review aged receivables and maintain regular customer contact regarding outstanding balances
• Document collection activity and maintain accurate notes regarding customer communications and payment commitments
• Research and resolve customer deductions and account discrepancies
• Send customer statements, collection letters, and other communications as needed
• Partner with Sales and other internal teams to resolve issues involving credit holds, credit limits, payment terms, and customer account selections for purchase orders
• Monitor the credit hold portal throughout the day and facilitate the release of eligible customer orders
• Maintain the integrity and accuracy of customer accounts, including Accounts Payable and billing information
• Assist with account reconciliation and other Accounts Receivable activities
• Support efforts to improve internal controls, financial processes, reporting, and overall operational efficiency
• Perform additional responsibilities as needed to support the department and organization

Responsibilities may be modified from time to time, and additional duties, tasks, or projects may be assigned as business needs evolve.

What We're Looking For

The successful candidate will be a motivated professional who enjoys working with customers, solving problems, and achieving results.

You should bring:

• 2+ years of commercial credit and collections experience
• Accounts Receivable experience preferred
• High school diploma or equivalent required; additional college or degree study preferred
• Strong computer proficiency
• Working knowledge of Microsoft Office, including Excel and Word
• Excellent telephone, communication, and customer service skills
• Strong attention to detail and organizational skills
• Ability to effectively manage multiple priorities
• Strong problem-solving and persuasion skills
• Ability to work effectively in a fast-paced environment
• A team-oriented and results-driven approach
• A positive, professional, and enthusiastic attitude
• Ability to establish and maintain effective relationships with customers and internal partners
• Motivation to meet and exceed individual and team goals

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Compensation

Annual Base Salary: $50,000 - $59,560

The salary range displayed reflects the targeted base salary for this position. Individual compensation within the range is determined based on factors including work location, job-related skills, experience, and relevant education or training.

This position is also eligible to participate in Radwell''s Discretionary Year-End Bonus Plan.

Ready to Join Radwell?

If you are a driven collections professional who enjoys connecting with customers, resolving challenges, and seeing the results of your work, we want to hear from you.

Join Radwell and bring your experience, energy, and ideas to a team focused on delivering results for our customers and our business. Apply today and take the next step in your career with Radwell International.

Radwell International is an Equal Opportunity Employer.

#LI-ks1

Required Skills

• JOB SUMMARY

Enhance the administrative and accounting services in order to improve operational efficiency with better processes for internal controls, financial analysis and reporting.

ESSENTIAL DUTIES

Responsibilities include hands-on activities for the provision of proper and timely collection and reconciliation of customer receivable balances.

• Perform accounts receivable collection in accordance with credit and collection procedures and metrics.
• Review aged trial balance reports and maintain customer contact as to collection efforts.
• Prepare and record collection notes as to the result of customer contacts.
• Research customer deductions, send statements and letters as required
• Support inter-company sales staff on issues regarding credit holds, credit limits and payment terms and assisting with customer ID selections for PO's.
• Monitor credit hold portal for release of orders continuously throughout the day
• Maintain the integrity of all customer accounts assuring the Accounts Payable and Billing information is accurate
• Perform other duties as assigned

May be modified from time to time. Other duties, tasks and work may be assigned as required.

SUPERVISORY RESPONSIBILITIES

Not applicable.

QUALIFICATIONS

• Ability to work in a team and results oriented environment.
• Competitive personality with a drive to exceed goals.
• Advanced problem solving and persuasion skills.
• Ability to work in a high paced environment
• Ability to multi -task coupled with strong organizational skills.
• A positive, enthusiastic attitude with the ability to communicate and establish relationships with customers effectively is required.

KNOWLEDGE & SKILLS REQUIRED

• Strong Computer proficiency
• Excellent telephone and customer service skills
• Knowledge of Microsoft Office, Word, Excel
• Attention to detail
• Problem solving abilities

EDUCATION & EXPERIENCE

• High School Diploma or equivalent required
• Further degree study preferred but not required
• At least 2 years of previous commercial credit and collections experience required
• AR experience preferred

CERTIFICATES, LICENSES, REGISTRATIONS

None Required

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, and mouse). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BONUS/COMMISSION PLAN

Discretionary Year End Bonus Plan

Salary Range Information:

The range displays on each job postings reflect the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related skills, experience, and relevant education or training.

Salary Range:

$50,000.00-$59,560.00 annual base salary