This is 5 days onsite job position and office hours are 07:00 AM to 04:00 PM
Desired start date: 02/03/2025
Responsibilities-include, but are not limited to:
Follow up on an assigned portfolio account based on experience and skill. This includes collection calls, customer deductions and customer reconciliations.
Review daily credit holds through review of customer history, industry credit reports, to ensure timely release of orders. Escalate to Credit Analysts for review when necessary.
Run and analyze weekly aging, deduction and top account past due reports finding root cause of issues that delay payments and cause deductions.
Perform ongoing cash collections.
Correspond with assigned sales reps and customer accounts on a regular basis to pro-actively resolve collection issues.
Represent the brand and utilize the 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices.
Basic Qualifications:
2+ years of experience as a Credit Collections Specialist.
Knowledgeable with Microsoft Office applications including Excel, Word, and Outlook.
Negotiation and problem-solving skills.
Effective phone/email communication skills.
Basic understanding of Billing, AR, and Credit and Collections procedures.
Education level: High school or equivalent.
Must Have Skills, Experience:
Experience: At least 2+ year of experience in billing, accounts receivable (AR), or credit and collections.
Technical Skills:
Proficiency with Microsoft Office applications, particularly Excel, Word, and Outlook.
Basic understanding of billing processes, AR principles, and credit and collections procedures.
Communication Skills:
Effective phone and email communication skills to correspond professionally with customers and internal teams.
Problem-Solving & Negotiation: Proven ability to negotiate effectively and resolve payment or deduction issues with customers.
Customer Management: Experience working with assigned portfolios of customer accounts, including performing collection calls and reconciliations.
Analytical Abilities: Ability to run and analyze reports (e.g., aging reports, deduction reports) to identify root causes of delays and deductions.
Nice to Have:
Industry Knowledge: Previous experience working in the sportswear, retail, or fashion industries.
Software Proficiency: Experience with specialized credit management, AR, or billing software beyond Microsoft tools.
Reporting Skills: Advanced knowledge of Excel, such as creating pivot tables or using complex formulas, would be an advantage.
Team Collaboration: Previous collaboration with sales teams to proactively resolve collections and credit-related issues.
Company 4Keys Alignment: Familiarity with values-driven work environments or companies with sustainability-focused initiatives.
Languages: Proficiency in multiple languages, especially if dealing with international customers.
Additional Information:
Fast-Paced Culture: Company mission is to be the fastest sports brand in the world. The work environment reflects this through quick decision-making, fast-moving priorities, and a need for adaptability.
Core Values: Company employees are expected to embody the company's 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, and processes. Candidates should align with these principles.
Sustainability & Innovation: Company emphasizes sustainability and innovation, so candidates who are forward-thinking and proactive in solving problems will thrive in this environment.
Team Dynamics: This role requires frequent communication and collaboration with internal stakeholders (e.g., sales reps) and external customers, making teamwork and relationship-building skills essential.
Global Brand: Joining Company means becoming part of an internationally recognized brand known for pushing boundaries in sportswear. This role allows individuals to represent a dynamic and innovative company that values customer relationships and operational excellence.
Numbers & Facts
Location
Carlsbad, CA
Salary
$24 Per Hour
Skills
Accounts Receivableunmatched
Accounts Receivable Processingunmatched
Aging Analysisunmatched
Analysis Skillsunmatched
Billingunmatched
Billing Softwareunmatched
Communication Skillsunmatched
Credit Analysisunmatched
Credit Reportsunmatched
Credit and Collectionsunmatched
Customer Relationsunmatched
Fashion Industryunmatched
Global Brandingunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Wordunmatched
Negotiation Skillsunmatched
Past Due Accountsunmatched
Pivot Tablesunmatched
Problem Solving Skillsunmatched
Reconciliationunmatched
Reporting Skillsunmatched
Retailunmatched
Root Cause Analysisunmatched
Salesunmatched
Sportsunmatched
Sustainabilityunmatched
Team Playerunmatched
Time Managementunmatched
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