Credit Collections Specialist

Job Title:                     Credit Collections Specialist

Job Unit:                     Credit Department

Position:                    Exempt

Salary:                         Salary Range 55-65K

Summary Description

Full-time Credit Collections Specialist with experience in maintaining Accounts Receivables. Must have experience performing collections activity, coordinating with satellite locations and generating collection reports. Additional duties required include reconciling payment processing issues while developing and maintaining positive relationships with customers, both internal and external.

Responsibilities/Activities

• Monitor customer’s receivable accounts and perform collections activities

• Collect past-due invoices and perform account reconciliations and analysis to ensure accuracy.
• Ensure accurate billing and timely collection of outstanding amounts owed
• Resolve payment discrepancies and maintain accurate billing accounts and records.
• Resolve customer disputes and account discrepancies with accuracy and professionalism

• Reconcile customer statements, research issues, and resolve discrepancies with customers.
• Maintain documentation files for customer activities.
• Review new and existing customers account Master Data ensuring accuracy. 
• Coordinate with other departments to enhance collection processes
• Review accuracy of incoming payments (via lockbox, credit card, e-check, mail, will-call and DC transactions) and communicate with customers to resolve any posting discrepancies

• Coordinate with the Finance team on processing refunds, resolving inconsistencies, and addressing discrepancies in customer accounts.

Essential Job Skills

• Must have both AR and collections experience
• Knowledge of SAP or other comparable ERP system
• Excellent organizational and communicational skills, with attention to detail
• Strong Excel and Microsoft Office skills, including the ability to create, design, manipulate, and link worksheets.

• Capable of managing multiple priorities and producing results in a short amount of time.
• Strong analytical and problem-solving skills.
• Ability to resolve customer disputes, account discrepancies, and payment issues accurately and professionally.

• Work independently but allow for collaboration with various departments

Physical Functions:

• Ability to safely go up and down stairs
• Ability to bend, lift and carry at least 30 pounds

Education/Experience:  

• A minimum of Associate Degree and/or related experience
• A minimum of 2 years Accounts Receivable experience
• A minimum of 2 years Collections experience
• Proficient user of Excel and other Microsoft Suite products

Knowledge: Fair credit practices and collection regulations, Customer service principles and practices, Solid understanding of basic accounting principles

Skill:  Proficiency with MS Office with strong excel skills and accounting software, effective verbal and written communication,  High level of customer service and negotiation skills, High degree of accuracy and attention to detail is essential.

Ability:  Proven ability to calculate, post and manage accounting figures and financial records; to multi-task. Ability to create and manipulate spreadsheets for Management review.

Additional Comments:

This is a non-remote position located in Montgomery, IL

As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required.  

Hörmann LLC offers a comprehensive, competitive benefit package including medical, dental, vision, life and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory or all duties, responsibilities, and qualifications required of employees assigned to this level.