This position manages receivables from advertising accounts according to EPPNG guidelines to maximize sales with manageable risk for all EPPNG publications.
RESPONSIBILITIES:
- Manage accounts receivables to achieve and exceed delinquency goals established by the company.
- Manage bad debt reserve according to established guidelines.
- Minimize losses on customers who file bankruptcy.
- Provide customer service in-person, by phone, and email.
- Work with outside collection agency – submitting accounts and necessary records for them to collect the past due account.
- Oversee collection activity with all outside collection agencies.
- Review and process new customer applications timely to establish appropriate credit terms.
- Lead monthly AR meetings with sales managers and sales reps.
- Train sales staff on the accounts receivable management process and assist with customer account issues.
- Provide reports and documentation to support sales/collections.
- Process credit card payments/post payments as needed.
- Assist all EPPNG sites concerning advertising billing, reporting, and payment issues.
- Ensure that the Credit Dept. complies with all laws related to daily activities.
- Perform other duties as requested by management.
Requirements, minimum education level, and experience:
- Minimum of an Associate's degree in Business/Accounting; bachelor's degree preferred.
- Three or more years of experience in sales accounting, accounts receivable, billing and related customer services.
- Prior credit and collection experience.
- Must be able to pass background and credit check.
Knowledge, Skills and Abilities:
- Strong attention to detail.
- Ability to work well with others in a fast-paced environment and be highly self-motivated.
- Excellent written and verbal communication skills.
- Excellent problem solving, critical thinking, customer service and interpersonal skills.
- Knowledge of automated billing, accounts receivable, database reporting, contract management, rates management, and general ledger configuration/impact. and set up.
- Familiarity of billing/receivable software programs such as Brainworks, Ad Perks, NetSuite, and AdPoint helpful.
- Strong MS Office skills – with advanced Excel skills.
Physical Requirement, Work Environment and Travel:
Regularly required to sit for long periods of time; close eye work on computer screen; required to stand, walk, reach with hands and arms, bend and stoop; light to moderate lifting 15-20 pounds.
The worker is subject to inside office environmental conditions, which provide protection from weather conditions but not necessarily from temperature changes.
Some travel may be required.