Summary
TheCreditRepresentativeisresponsibleforcontactingWorldpaccustomerstocollectpastduereceivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives.
The role will workcloselywithinternal Creditteammembersand Commercial Salesand CustomerFirst teams as necessary to resolve customer concerns causing delays in payments.The role will work with Collectionsmanagementteamonproperescalationofcustomerswithpaymentissues.Astrongcustomer service mindset is required for success.
The role will work closely with cross-functional departments and Credit team members to coordinate daily workflowandensurecompliancewithSLAs.Thisrolewillworkcloselywithkeycustomersandthecross- functional teams to understand and resolve issues while adhering to established company policies and procedures.
EssentialDuties&Responsibilitiesincludethefollowing:
Dailyagingreportmonitoringandfollowthroughoncollectiontoassurethatdelinquentaccounts are worked based on priority and in a timely manner and properly notated
DevelopandmaintainpositiveworkingrelationshipswithallcustomerswithinassignedA/R portfolio
Reconciliationofpastduebalances,withclearandconcisecommunicationtoourcustomers,sales staff, and management to resolve disputed balances
Resolvesdisputedandunapplieditemsonthecustomeraccounts
Workswithinternalandexternalcustomertoclearopenaccountsreceivablebalances
Makesrecommendationsforsettingupcustomerpaymentplans,placingcustomeraccountsonhold and accounts to be placed with 3rd party collections and bad debt
Worksinateamsupportiveenvironment
Performsothercollectionrelateddutiesasrequiredbymanagement
Complieswithallestablishedpoliciesand procedures
Abilitytoorganizeandinterpretdataaswellascommunicatinganalytic results/recommendations
Abletomanagemultipletaskssimultaneouslytocompletionwithsoundbusinessjudgment
Creditholdreviewandorderreleasespercompanypolicy guidelines
Specialprojectsasassigned
SupervisoryResponsibilities
None
Workweek
Theregularworkweekisfortyhours,however,requirementsofthepositionmaywarrantextendedwork hours.Associate must be available to work Saturdays.
Qualifications
Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessential functions.
Educationand/orExperience
MinimumAssociatesdegreeinBusinessrelatedfieldpreferred,orequivalentexperienceinlieuof Associate degree
2+years’experienceinacreditandcollectionsorcustomerfacingrole
Effectivecollections,issueresolution,deductionmanagement,andnegotiationskills
Collaborativeattitude,aswellasstronganalyticalandinvestigative skills
Provenabilitytoworkbothindependentlyandasateam member
Understandingofbasicaccountingandbookkeepingprocedures
Abilitytocommunicateprofessionallyandeffectivelywithalllevelsofinternalandexternal management through various methods of communication
Abilitytodefineproblems,identifysolutionsandfollowthroughtocompletion
Excellentverbalandwrittencommunication
Strongdecision-makingskillswithstrongattentiontodetailandactionresults oriented
WorkingknowledgeofAS400system
Excellentcustomerserviceskills
Knowledgeoftransactionalprocessesandsystems
Certificates,Licenses& Registration
IslegallyabletoworkintheUnitedStates.
PhysicalDemands
Whileperformingthedutiesofthisjob,theassociateisregularlyrequiredtotalk,hear,stand,walk and use hands to handle or feel objects, tools or controls.
Theassociatefrequentlyisrequiredtoreachwithhandsandarms.
Theassociateisfrequentlyrequiredtositandoccasionallyrequiredtoclimborbalance;andstoop, kneel and crouch.
Theassociatemustregularlyliftand/ormoveupto10poundsandoccasionallyliftand/ormoveup to 25 pounds
Specificvisionabilitiesrequiredbythisjobincludereadingvisionforcomputermonitorandhard copy print.
WorkEnvironment
Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthoseanassociateencounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is occasionally exposed to airborne particles. The noise level in the work environment varies from quiet to moderate.
| Location | Oakbrook, Illinois |
| Job Type | Full-time |
| Salary | $21.25–$28.50 Per Hour |
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