Administrative Skills, Adobe Acrobat, Analysis Skills, Banking Services, Communication Skills, Computer Skills, Content Management Systems (CMS), Credit Analysis, Credit Reports, Credit Risk, Customer Support/Service, Data Collection, Detail Oriented, Document Archiving, Documentation, Finance, Financial Administration, Financial Services, Financial Statements, High School Diploma, Identify Issues, Insurance, Loan Collateral, Loan Documents, Loan Operations, Meeting Minutes, Metrics, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft SharePoint, Microsoft Visio, Microsoft Word, Multitasking, Operational Support, Organizational Skills, Problem Solving Skills, Reporting Dashboards, Reporting Skills, Risk Management, Sales Pipeline, Small Business, Team Player, Technical Delivery, Time Management
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We’re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.
Job Purpose & Scope:
Responsible for providing essential operational and administrative support to the Credit Risk Review (CRR) team by coordinating workflows, organizing documentation, and ensuring timely execution of review activities as outlined in the CRR review plan.
Essential Job Functions:
- Assists in managing and maintaining the CRR review pipeline to ensure reviews progress efficiently and on schedule.
- Sends reminders and communications related to due dates, missing items, and review timelines.
- Tracks open issues, exceptions, and required follow-ups from reviewers and the line of business.
- Compiles data for metrics such as review coverage, findings, accuracy scores, override frequencies, and issue tracking.
- Maintains dashboards used for monitoring review progress, coverage goals, and review results.
- Supports preparation of quarterly and annual reports for CRR, CRMC, and Board committees.
- Coordinates periodic updates to CRR policy, procedures, templates, and SharePoint/Teams sites.
- Assists in staffing and resource planning by tracking reviewer workloads and upcoming review calendars.
- Assists reviewers by collecting credit files, loan documents, financial statements, collateral reports, appraisals, and supporting data prior to kickoff.
- Prepares agendas, take meeting minutes, and distribute follow-up action items.
- Coordinates with the third-party vendor on requests such as system issues, access needs, monthly data-tape confirmations, and more.
- Enters CRR valuation requests into RIMS accurately and in a timely manner.
- Ensures satisfactory ongoing monitoring and coordination of appraisal vendor status.
- Collects and archives vendor compliance documentation.
- Tracks, communicates, and escalates process risks and issues.
- Generates MyLR reports.
- Completes special projects and performs other responsibilities as assigned.
Knowledge, Skills & Abilities:
- Knowledge of Credit Risk Management systems and platforms such as MyLR, RIMS, and
- High attention to detail.
- Ability to communicate effectively both verbally and in writing.
- Ability to demonstrate initiative to accomplish work objectives.
- Ability to work effectively and demonstrate flexibility in a continually changing environment.
- Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.
- Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.
- Ability to work without close supervision.
- Ability to demonstrate effective customer service skills.
- Ability to maintain confidentiality.
- Ability to work extended hours.
- Ability to work effectively in a team environment.
- Ability to maintain attention to detail.
- Ability to demonstrate effective time management skills.
- Ability to proactively recognize potential problems and respond accordingly.
- Ability to identify and resolve problems in a timely manner.
- Proficient in computer applications, including Microsoft Office (Outlook, Word, Excel, PowerPoint, and Visio), Nitro PDF Pro, and more.
Basic Qualifications:
- High school diploma or equivalent
- Minimum of six (6) months of administrative support experience in financial services, loan operations, credit administration, or risk management required.
- Experience with CMS or RIMS
Job Expectations:
Operate customary equipment and technology used in a business environment, with or without accommodation.
Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
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EEO Statement:
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.