Job Description
Contract Remote Role | Credit Risk Specialist
3 months contract with possible extension
Pay Range: $24 - 26.88/hour on w2
Job Description:
100% Remote
9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST
3 months contract with possible extension
Pay Range: $24 - 26.88/hour on w2
Job Description:
100% Remote
9 AM - 5 PM local time zone after training is completed. Training hours are from 9 AM - 5 PM PST
- Effectively solve customer inquiries via email using a CRM tool
- Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk
- Answer customer questions regarding business documents or current loan information
- Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
- Identify, document and follow up with cross functional teams on product bugs and features
- Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies and products
- Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers
- Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
- Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.
- 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
- Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet
- Experience in direct customer facing roles - Must Have
- Interest in implementing feedback and dedicated to the improvement of your skills and work
- Flexibility to adapt and able to manage multiple assignments while working independently - Must Have
- Strong organizational, analytical, written and verbal communication skills
- Superb attention to detail - Must Have
- Excellent time-management skills - Must Have
- A desire to help people and improve the customer experience
- A passion for Square and customers engaging with Square products
- Strong Internet research, Google Docs and overall PC skills;SQL experience a plus
- MacBook user preferred
Numbers & Facts
| Location | Oakland, CA (Remote) |
| Industry | Staffing/Employment Agencies |
| Salary | $24 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Apple MacBookunmatched
- Communication Skillsunmatched
- Computer Skillsunmatched
- Credit Riskunmatched
- Cross-Functionalunmatched
- Customer Experienceunmatched
- Customer Relationsunmatched
- Customer Relationship Management (CRM) Systemsunmatched
- Detail Orientedunmatched
- Google Appsunmatched
- Identify Issuesunmatched
- Internet Researchunmatched
- Loan Documentsunmatched
- Organizational Skillsunmatched
- Policy Developmentunmatched
- Presentation/Verbal Skillsunmatched
- Resolve Customer Issuesunmatched
- Risk Managementunmatched
- SQL (Structured Query Language)unmatched
- Salesunmatched
- Service Level Agreement (SLA)unmatched
- Slackunmatched
- Startupunmatched
- Team Playerunmatched
- Time Managementunmatched
- Trend Analysisunmatched
- Videoconferencingunmatched
- Writing Skillsunmatched
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