Credit Services Specialist

Summary of Responsibilities:

The credit services specialist works with all Avenue5 ancillary suppliers ensuring accounts are set up and all products and services are sourced and delivered timely, in a cost-efficient manner. This role is responsible for assisting in the setup of ancillary accounts for new properties and coordinating the closure of such accounts when properties are sold or no longer managed by Avenue5. This role is also a support system to all properties to provide resident screening assistance.

Primary Responsibilities and Objectives:

• Assist internal teams in the help desk queue for screening related questions and issues
• Assist with setting up key ancillary services accounts for new properties
• Coordinate closure of supplier services when properties are sold or no longer managed by Avenue5
• Facilitate training for property and corporate associates for all ancillary programs (where applicable)
• Act as liaison for internal teams as related to ancillary services integrations and ongoing service issues
• Assist with other programs within the credit services department
• Complies with all company national standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws
• Perform other duties as assigned

Education and Experience:

• High school diploma or equivalent is required. Bachelor's degree is preferred.
• One or two years of property management experience is preferred
• One to two years of experience in Yardi Voyager or other equivalent systems is preferred
• One or two years of experience in Salesforce or other equivalent systems is preferred

Skills and Requirements:

• Intermediate level knowledge with MS Office Suite including Outlook, Word, PowerPoint, and Excel (including Excel functions)
• Proven ability to firmly manage challenging situations, negotiate pricing, improve quality, reduce lead times, and strengthen partnerships with quality suppliers
• Possess a basic understanding of supply chain management concepts
• Ability to work independently and prioritize effectively in a fast-paced environment
• Excellent written and verbal communication skills
• Detail-oriented and a desire to learn
• Required to complete and successfully pass the Avenue5 Fair Housing and Preventing Discrimination and Harassment training and other courses, if assigned

Scheduling:

• Required to maintain a regular schedule which may require working outside business hours, weekends, and non-traditional holidays

Environment:

• Exposure to an environment typically found in an office building

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include, but are not limited to:

• Ability to lift, push, and pull up to 25 pounds
• Ability to remain stationary, move around, reach, and position oneself as needed for extended periods of time
• Ability to observe and detect signs of emergency through visual and/or auditory cues
• Ability to communicate and express or exchange ideas with others, as well as those activities in which they must convey detailed or important instructions to other workers accurately, loudly, or quickly
• Ability to perceive the nature of sounds at normal speaking levels, including the ability to receive detailed information through oral communication, and to make the discriminations in sound
• Visual requirements including color, depth perception, and field vision
• Ability to compare, copy, coordinate, synthesize, negotiate, communicate, and instruct
• Ability to tolerate stressful situations
• Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment, these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.