Credit Specialist

Supervision
Reports to: Credit Supervisor

Come grow with us!

Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating over 3 decades of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well-known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.

Your Role and Impact

The Credit Specialist primarily focuses on reconciling accounts and addressing discrepancies within an assigned portfolio. This role involves investigating outstanding receivables and managing customer deductions to ensure accurate financial records. These duties are performed under generally established policies and procedures of the Credit and Collections Department, working independently with minimal supervision.

Day to Day Responsibilities

• In depth reconciliation of customer chargebacks (deductions) on assigned accounts, including negotiation and the proposal of alternative solutions in order to resolve problem situations.
• Monitors the prompt payment from customers of all outstanding invoices. In cases where there is a delay in payment, investigates potential causes and seeks appropriate resolution.
• Approves customer orders for shipment.
• Prepares and submits periodic reports to Credit Supervisor; i.e. cash forecasting and the status of past due accounts receivable.
• Assists, on occasion and as directed, in the training of other credit department employees.
• Performs limited duties as directed on behalf of Credit Supervisor when out of the office.
• Performs other related duties as needed.
• Develops solid working relationships with other teams within the Company, including but not limited to, Sales, Sales Support, and Accounting.

Your Profile

• Bachelor’s degree in Accounting/Finance or related business field, and/or equivalent experience
• Five (5) years of related credit and collections experience.
• Good knowledge of legal and industry standards as related to credit and collections.
• Experience handling large volume of customer deductions.
• Good verbal communication, interpersonal skills needed to interface with internal/external customers.
• Tact and diplomacy particularly necessary in dealing with customers in matters involving collections and dispute resolution.
• Proficiency in Microsoft Word and Excel a must; experience with Oracle preferred, but not mandatory.

What’s in it for you:

• Medical, Dental and Vision insurance options
• 401k with company match
• Paid Time Off
• Company provided equipment

Work Environment & Requirements

• Office Presence: Hybrid: 3 days in office, 2 days local offsite
• Environment: Normal office conditions.
• Physical Effort: Work requires infrequent physical demands
• Hazards: Negligible, little or no exposure to hazards

At ViewSonic, our mission is to provide excellence in visual experience by combining, products, solutions, and ecosystem developments. We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.