PURPOSE:

Provides excellent service to our members. Processes member’s transactions in an accurate and efficient manner.

ESSENTIAL FUNCTIONS:

• Perform transactions on member’s accounts, i.e., transferring member funds between accounts, making loan payments, visa payments, check withdrawals, handling cash, etc.
• Troubleshoot member problems.
• Record and post night deposit.
• Place stop payments, order checks, order check copies, make statement copies, take in plastic card orders.
• Buy and sell cash from vault.
• Redeem US Savings Bonds
• Miscellaneous filing
• Keep the lobby stocked and clean.
• Post incoming mail i.e., member deposits and loan payments; interest checks; payrolls, etc.
• Perform address changes and contact information
• Balance cash drawers and teller work at end of day
• Open branch (i.e., turn on lights; unlock vault; record cashier’s checks; prepare money orders; etc.)
• Close branch (i.e., putting daily work away, putting credit union checks in numerical order and running a tape, turning off lights, etc.)
• Greet members pleasantly and professionally and direct them to the appropriate place or person.
• Cross-sell all services to meet member’s needs and assist in meeting credit union goals.
• Promote and maintain a positive image of the credit union.
• Maintain knowledge of all regulations and CFCU’s policies and procedures
• Answer all overflow telephone calls from all offices. This involves answering various member inquiries that deal with account and loan information.
• Maintain ongoing communication with supervisor, informing them of ideas and suggestions.
• Assist with new account opening.
• Other duties assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High school diploma or general equivalency degree (GED).

Position Type/Expected Hours of Work:

This is a full-time position: Monday through Friday, 8:30 a.m. to 5 p.m.

Travel:

No travel is expected for this position.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity and Accommodation:

It is the company’s policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude, and experience, so as to provide Equal Employment Opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, or other protected status. When applicable, the company’s policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force, and benefits. It is the company’s philosophy and practice to provide reasonable accommodation, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodation may be made available to individuals with disabilities to perform their essential duties.

• Duties are performed in an office environment but may also require traveling to other branches using employee’s personal transportation.
• The noise level is moderate.
• Physical exertion is moderate.
• There are frequent employee/member contacts and interruptions in person and via the telephone throughout the day.

NOTE: Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.