Crew Coordinator

Crew Coordinator

Salary

$54,102.00 - $96,814.00 Annually

Location

Kitchen Ops Center 2602 S. Elm-Eugene St Greensboro, NC

Job Type

Active Full-Time

Job Number

05510

Department

Water Resources

Opening Date

09/24/2026

Closing Date

10/10/2026 11:59 PM Eastern

• Description
• Questions

Welcome to the City of Greensboro. As an employer of choice, the City of Greensboro is committed to providing our employees with meaningful careers, competitive benefits, wellness resources, and programs designed to support their professional and personal well-being.

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Description

Coordinate With Purpose - Keep Greensboro's Water Services Running Smoothly

The City of Greensboro Water Resources Department is seeking an organized, dependable, and customer-focused Crew Coordinator to oversee the daily operations of a nine-member field team responsible for meter installations, maintenance, readings, and customer service activities supporting more than 106,000 water accounts and approximately $120 million in annual revenue. This position plays an important role in coordinating field operations that directly support accurate utility billing and reliable customer service.

About Water Resources:

The Water Resources Department provides essential water and wastewater services that protect public health, support the community, and maintain critical infrastructure. The Meter Services team plays a key role in ensuring water usage is accurately measured, customer accounts are properly maintained, and field activities are coordinated with billing and customer service operations.

Compensation and Benefits:

Estimated Hiring Salary Range: $54,102.00 - $71,187.00 Full Salary Range: $54,102.00 - $96,814.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:

Monday-Friday 8:00 am - 4:30 pm

Why You'll Love Working With Us:

• Make a broad community impact: Help support water and billing services for more than 106,000 accounts.
• Lead a field team: Coordinate the daily work of nine full-time employees performing essential meter services.
• Connect field operations with billing: Help ensure meter information moves accurately between field systems and customer billing operations.
• Solve customer issues: Help resolve billing and water service concerns while providing direct customer assistance.
• Work across teams: Partner with Meter Services office staff, Billing Analysts, and second-shift maintenance staff to coordinate priorities and respond to changing needs.

About the Role:

As the Crew Coordinator, you will oversee and coordinate daily field operations for the Meter Services team. You will assign and monitor work to ensure meter maintenance, readings, customer service requests, and utility billing schedules are completed accurately and efficiently. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act

Key responsibilities include:

• Oversee and coordinate the daily operations of nine full-time field staff.
• Plan, assign, and delegate daily work involving meter installation, maintenance, and reading activities.
• Coordinate delinquent account cut-offs and restoration of water service.
• Oversee meter investigations and meter cut-ons and cut-offs for residential and commercial customers.
• Support the timely maintenance of meter reading and utility billing schedules.
• Develop working knowledge of the upload and download processes for mobile meter readings into the customer information and billing system.
• Coordinate field activities with Meter Services office staff, Billing Analysts, and second-shift maintenance staff.
• Perform personnel and performance-related responsibilities, including leave and overtime approval, hiring, and training assignments.
• Assist with resolving billing and water service cut-on/cut-off disputes.
• Communicate directly with customers by telephone and through field visits to address service concerns and resolve issues.
• Monitor daily operations to help ensure accurate, timely, and responsive service.
• Ability to make decisions and adapt procedures to resolve issues or problems
• Ability to effectively communicate, orally and in writing, with customers and city staff.

Bring Your Leadership to Meter Services:

If you're an organized professional who enjoys coordinating people, solving customer issues, and connecting field operations with technology and billing processes, the Crew Coordinator role offers an opportunity to lead essential work that supports Greensboro's water services and financial operations.

Ready to Make an Impact?

Bring your leadership, coordination, and customer service skills to Water Resources and help keep the meter services behind Greensboro's water system accurate, responsive, and moving forward.

Qualifications

Minimum Qualifications:

• High School Diploma/GED

• "OR" an equivalency of 3 years of education and 6+ years of "related" technical and customer service experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules)

• Valid Drivers License

• 4+ years of "related" technical and customer service request experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules)

• NC Meter Technician certification ("or" ability to obtain within 18-24 months)

• Confined Space Training ("or ability to attain within 18-24 months)

Preferred Qualifications:

• 4+ years of Supervisory experience
• 4+ years of experience installing, maintaining, and reading all-size water meters in a Water Distribution system
• Experience working with AMI (Advanced Metering Infrastructure)
• Experience working with a utility billing system (EnQuesta)
• Experience working with Microsoft Office Applications

01

Do you have a Valid Drivers License?

• Yes
• No

02

What is you level of experience with Microsoft Office?

• No Experience
• Basic: Formatting in Word, data entry in Excel, emails in Outlook, simple slides in PowerPoint.
• Intermediate: Excel formulas/charts, Word templates, Outlook tasks, PowerPoint animations.
• Advanced: Excel PivotTables/Macros, Word mail merge, Outlook automation, interactive PowerPoint.

03

What is your highest level of Education? Please select Not Applicable if you do not possess a high school diploma or GED.

• Not Applicable
• High School Diploma / GED
• Some College
• Associates Degree
• Bachelors Degree
• Masters Degree

04

How many years of "related" field and technical customer service request experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules) do you possess? Experience must also be reflected on the Work History/ Employment section of your employment application.

• No experience
• Less than 1 year experience
• 1 or more years experience, but less than 4 years experience
• 4 or more years experience, but less than 6 years experience
• 6 or more years of experience, but less than 8 years of experience
• 8 years of experience, but less than 10 years of experience
• 10 or more years experience

05

Clearly give an example (company name and job title at the time) of your "related" technical and customer service request experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules) you possess. If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work History section of your employment application.

06

Do you have an NC Meter Technician certification? Experience must also be reflected in the duties/work section of the application.

• No
• Yes

07

How many years of experience do you have with Utility billing applications (EnQuesta) or related billing software? Experience must also be reflective in the duties/work section of application.

• None
• 1-2 years of experience
• 3-4 years of experience
• 5 or more years of experience

08

Clearly describe your work experience with Utility billing applications (EnQuesta) or related billing software Your experience must also reflect on your application in the duties section of your work history. If you selected "No experience" please type Not Applicable or N/A.

09

Please provide a clear example (company name, job title at the time) of your experience with AMI (Advanced Metering Infrastructure) If "No experience," please type "Not Applicable" or N/A in the designated area. Incomplete answers will not be processed; experience must also be clearly stated in the Employment / Work history section of your employment application.

10

How many years of experience installing, maintaining, and reading all-size water meters in a Water Distribution system do you possess? Experience must also be reflective in the duties/work section of application.

• No experience
• Less than 1 year of experience
• 1-3 years of experience, but less than 4 years of experience
• 4-6 years of experience, but less than 7 years of experience
• 7-9 years of experience, but less than 10 years of experience
• 10 or more years of experience

11

Do you have experience working with AMI (Advanced Metering Infrastructure) Experience must be indicated on application for consideration

• No
• Yes

12

Please provide an example (company name and position title at the time) of your experience installing, maintaining, and reading all-size water meters in a Water Distribution system. If no experience, indicate "N/A" in the designated area

13

How many years of customer service experience do you have? Experience must also be reflective in the duties/work section of application.

• None
• 1-3 years of experience
• 3-5 years of experience
• Six or more years of experience

14

Do you have experience with Mobile reading and AMI technician systems? Experience must also be reflective in the duties/work section of application.

• Yes
• No

15

How many years of "related" field and technical customer service request experience (i.e., overseeing meter maintenance, readings, cut-ons, and cut-offs, and utility billing schedules) do you possess? Experience must also be reflected on the Work History/ Employment section of your employment application.

• No experience
• Less than 1 year experience
• 1 or more years experience, but less than 4 years experience
• 4 or more years experience, but less than 6 years experience
• 6 or more years experience, but less than 8 years experience
• 8 years of experience, but less than 10 years experience
• 10 or more years experience

16

What is the largest number of full time employees youve supervised within your span of control? *Please select "Not Applicable" if you have no supervisory experience.

• Not Applicable
• Less than 50
• 50 to less than 100
• 100 to less than 200
• Greater than 200

17

Do you have supervisory experience?

• Yes
• No

Required Question

Employer City of Greensboro

Address 300 West Washington Street

Greensboro, North Carolina, 27401

Website http://www.greensboro-nc.gov