Key Objectives Deliver outstanding customer service that reflects Arby's commitment to quality and hospitality; Support daily restaurant operations to maintain efficiency, cleanliness, and safety standards; Lead and motivate team members to achieve performance goals and foster a positive work environment; Ensure compliance with company policies, food safety regulations, and operational procedures
Responsibilities: Greet and assist guests promptly and courteously, ensuring a welcoming atmosphere; Prepare and serve food and beverages according to Arby's standards and recipes (operating fryers, grill, slicer, etc.); Maintain cleanliness and organization of the dining area, kitchen, and workstations; Support inventory management by tracking stock levels and assisting with deliveries; Supervise crew members by providing guidance, training, and performance feedback (Supervisor role); Handle customer concerns professionally and escalate issues when necessary; Ensure adherence to health and safety guidelines, including proper food handling and sanitation; Assist with scheduling, opening and closing procedures, and daily reporting (Supervisor role)
Qualifications: Previous experience in the hospitality or food service industry is an advantage; Strong communication and interpersonal skills; Ability to work in a fast-paced environment and handle multiple tasks effectively; Leadership experience or willingness to develop supervisory skills (for Supervisor candidates); Flexibility to work various shifts, including evenings, weekends, and holidays; Commitment to maintaining high standards of cleanliness, safety, and customer service.
DRM is a rapidly growing, family-owned and operated company, founded in 1977. Matt and Marc Johnson, who joined the company in 1984, are President & CEO and President & COO, respectively. Matt and Marc literally grew up in fast food and brought with them the experience, talent and foresight to make DRM one of the most flexible and enjoyable places to work. “We provide the atmosphere, flexibility, opportunities for learning and growth, and feel this is what makes us the employer of choice for the right people,” said Matt Johnson. DRM, the 2nd largest Arby’s franchisee, currently owns Arby’s Restaurants in the Midwest with the Corporate Office located in Omaha, Nebraska. "We treat our people with respect and honesty and are committed to trying our hardest to providing our employees with a stable, safe and enjoyable work environment so that they may realize their greatest potential in learning and personal growth." ~ Marc Johnson