Crisis Counselor/Specialist - Full-Time Days & Nights
Be the Lifeline When It Matters Most
Location: Reading, PA
Pay Rate: $23+/hour
Schedule: Full-Time
- 1st shift 8:00 am - 4:00 pm; Tuesday - Saturday
- 2nd Shift 4:00 pm - 12:00 am; Sunday - Thursday
Program: Crisis Intervention Program
About the Role:
When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling.
What You'll Do:
Crisis Response & Assessment:
- Conduct comprehensive crisis assessments and triage for individuals in distress
- Provide immediate crisis counseling via telephone with skill and compassion
- Determine when mobile outreach interventions are needed
- Respond effectively to urgent situations with professionalism and empathy
Intervention & Support:
- Deliver evidence-based crisis interventions following best practice principles
- Provide service referrals and connect clients to appropriate community resources
- Conduct thorough aftercare follow-up contacts to ensure continuity of care
- Collaborate with local police and EMS services to coordinate emergency responses
Clinical Excellence & Documentation:
- Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries
- Complete all required insurance authorization documentation in a timely manner
- Prepare clear, concise reports that effectively communicate client needs
- Submit accurate payroll and billing documentation on schedule
Professional Development & Collaboration:
- Build and maintain strong working relationships with clients, families, and community partners
- Participate in agency committees focused on program enhancement
- Engage in ongoing training and professional development activities
- Contribute to internal quality improvement initiatives
- Work collaboratively within your team to ensure seamless crisis services
What We're Looking For:
Required Education (one of the following):
- Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)
- Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)
Required Clearances:
- Pennsylvania Act 33 clearance (Child Abuse)
- Pennsylvania Act 34 clearance (Criminal Background)
- FBI fingerprint clearance
- Verification of exclusion from Medicaid/Medicare Exclusion lists
Essential Skills & Qualities:
- Strong knowledge of crisis intervention principles and behavioral health practices
- Excellent communication skills—both oral and written
- Ability to remain calm and focused under pressure
- Sound judgment and problem-solving abilities
- Compassionate, patient, and professional demeanor
- Valid driver's license and ability to safely operate a motor vehicle
- Ability to work independently with minimal supervision
- Comfortable managing multiple interruptions and shifting priorities
Why Choose This Role?
Make a Real Impact:
- Be the voice of hope for individuals and families in their darkest moments
- Use your skills to prevent tragedy and connect people to healing resources
- Know that your work directly saves lives and strengthens your community
- Experience the profound satisfaction of crisis resolution
Professional Growth:
- Comprehensive paid training in crisis intervention best practices
- Ongoing professional development opportunities aligned with your career goals
- Supportive supervision and clinical coordination
- Work within established ethical standards and evidence-based practices
- Opportunity to participate in program development and quality improvement
Supportive Work Environment:
- Join a team that values integrity, teamwork, and collaboration
- Work for an organization committed to diversity and inclusion
- Access to clinical supervision and peer support
- Clear policies and procedures to guide your work
- Recognition for your dedication and impact
Comprehensive Benefits:
- Paid training provided
- Employee recognition programs
- Referral bonus opportunities
- Discount programs through "Tickets at Work"
- Comprehensive paid training program
- Ongoing professional development
- Tuition reimbursement options available
- Pathways to leadership roles
- Medical, Dental and Vision Benefits
Physical Requirements:
This position requires:
- Ability to communicate clearly via telephone
- Ability to safely drive a motor vehicle for mobile crisis responses
- Ability to sit for extended periods during phone-based crisis work
- Proficiency with computers and documentation systems
- Ability to work with frequent interruptions
- Full awareness of environmental stimuli
- Strong reading, writing, and typing skills
Perfect For:
- Mental health professionals seeking crisis intervention specialization
- Recent graduates passionate about emergency behavioral health
- Experienced counselors ready for high-impact work
- Individuals with strong interpersonal skills and emotional resilience
- Those who thrive in fast-paced, unpredictable environments
- Professionals committed to serving vulnerable populations
Ready to Become a Lifeline?
Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing.
Apply today and start your journey in one of the most meaningful careers in behavioral health.
Learn more about career opportunities: https://chimes.org/Careers
Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion.
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