Case Management, Community Health, Community and Social Services, Crisis Intervention, Emergency Care, Emergency Response, Journalism, Patient Assessment, Patient Follow-up, Performance Management, Psychiatry and Mental Health
Duties and Responsibilities
Essential Functions:
- Responds promptly and appropriately to all calls.
- Assesses patient's immediate needs.
- Stabilizes patient using established crisis intervention techniques.
- Utilizes suicide precaution check list as appropriate.
- Refers to appropriate agency or service.
- Follows up on patient condition as outlined in policy.
- Responds to emergency mental health problems in the community.
- Applies established guidelines of the Mental Health Act.
- Discharges responsibilities of a Mental Health Delegate (including attending hearings as necessary).
- Facilitates admission to a psychiatric facility.
- Maintains PCPC certification and other BDAP required annual training.
- Remains knowledgeable of all licensed county D&A services.
- Arranges detox services as needed.
- Provides intake for county D&A funded services.
- Utilizes knowledge of community services.
- Provides information to inquiries.
- Remains updated to available community resources.
- Assesses the emergency of the need.
- Arranges provision of need following policies and procedures.
- Notifies CAP or LCCM of authorized provisions following policies and procedures.
- Follows policies and procedures regarding Intensive Case Management patients.
- Follows policies and procedures regarding Family Focus patients.
- Fosters cooperation between crisis counselors and MH/MR case managers (this would include follow-up calls to case managers regarding contact with their patients).
- Remains aware of mandated reporter status regarding child abuse.
- Utilizes Childline as appropriate.
- Fosters cooperation between crisis counselors and C&Y case managers.
- Reports suspected Elder Abuse situations to AAA.
- Fosters cooperation between crisis counselors and AAA case managers.
- Documents according to department policy. Content includes: • Psychosocial assessmentAdditional patient information as required • Referral or resolution • Follow-up telephone contact
- Completes and submits required forms within established time-frame.
- Enters patient information (in computer system) promptly.
- Replenishes office supplies as needed.
Common Expectations:
- Completes assignments promptly.
- Secures records to protect confidentiality.
- Stays current on all safety requirements (including required training).
- Participates in the Performance Improvement Plan (including assigned duties).