Compensation:
Starting at $18/hour
Increase to $20/hour within the first year
Schedule:
Saturdays, 8:15 PM – 8:45 AM
Flexibility to cover additional shifts during staff vacations as needed
Position Summary:
We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.
Provide immediate crisis and suicide intervention support via phone, text, and chat
Refer callers to appropriate behavioral health, substance use, and emergency resources
Monitor the status of active cases through follow-up
Schedule appointments for after-hours callers
Accompany Mobile Crisis staff on community-based responses when needed
Document all interactions accurately and in a timely manner
Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)
High School Diploma or GED (required)
Experience in behavioral health, crisis intervention, or call center settings preferred
Strong multitasking and communication skills
Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)
General knowledge of mental health, substance use, and crisis resources
Ability to remain calm in high-stress situations and handle sensitive conversations
Must be comfortable working overnight and occasionally responding in the field