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Crisis Services Supervisor

TAG MedStaffing

Fairfax County, VA

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JOB DETAILS
SALARY
$27
SKILLS
Behavioral Health, Call Centers, Coaching, Communication Skills, Crisis Intervention, Customer Support/Service, Documentation, Employee Retention, Healthcare, Leadership, Maintain Compliance, Microsoft Office, Multitasking, Onboarding, Operational Improvement, Operational Support, Operations, Operations Management, Organizational Skills, People Management, Performance Management, Psychiatry and Mental Health, Psychology, Quality Assurance, Regulatory Compliance, Risk Analysis, Service Delivery, Social Work, Staff Development, Team Building, Team Lead/Manager
LOCATION
Fairfax County, VA
POSTED
30+ days ago

Job Overview – Crisis Services Supervisor
Compensation: $27/hour
Location: Fairfax County, VA
Schedule: Full-Time, Hybrid 

TAG MedStaffing is hiring a Crisis Services Supervisor in Fairfax County, VA for our client, supporting crisis response operations, staff supervision, and behavioral health service delivery within a fast-paced call center environment. This role will oversee frontline support staff while providing coaching, escalation support, quality oversight, and operational leadership across a 24/7 behavioral health program. The ideal candidate will bring prior supervisory experience within behavioral health or crisis services, strong leadership abilities, and a passion for supporting both staff development and community-based mental health services.

Responsibilities as the Crisis Services Supervisor:
  • Staff Leadership: Provide supervision, coaching, onboarding support, performance feedback, and professional development for behavioral health staff.
  • Operational Support: Assist with daily operations, workflow coordination, escalation management, and service coverage within a high-volume support environment.
  • Performance Management: Conduct evaluations, reinforce training initiatives, monitor compliance standards, and support staff engagement and retention efforts.
  • Quality & Compliance: Partner with leadership teams on quality assurance initiatives, operational improvements, policy adherence, and service standards.
  • Team Development: Facilitate case review discussions, group supervision, staff debriefings, and ongoing skills development activities.
  • Direct Service Support: Maintain familiarity with frontline operations through periodic direct engagement with behavioral health support services.

Qualifications for the Crisis Services Supervisor:
  • Education: Bachelor’s degree in Social Work, Counseling, Psychology, Human Services, or a related field is required.
  • Experience: 2+ years of supervisory experience within behavioral health, crisis intervention, mental health services, or related healthcare environments is required.
  • Industry Knowledge: Understanding of behavioral health support services, trauma-informed care, crisis intervention, risk assessment, and de-escalation techniques is required.
  • Technical Skills: Proficiency with Microsoft Office Suite, virtual communication tools, documentation systems, and behavioral health technology platforms is preferred.
  • Skills & Attributes: Strong leadership abilities, communication skills, emotional intelligence, organizational skills, professionalism, resilience, and the ability to manage multiple priorities in a fast-paced environment are required.

Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, TAG MedStaffing will keep your resume on file for future opportunities and may contact you for further discussion.

About the Company

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TAG MedStaffing

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