Critical Environment Field Service Engineer

Microsoft Corporation

Quincy, WA

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JOB DETAILS

SALARY

$84,400–$168,800 Per Year

SKILLS

Analysis Skills, Auditing, Background Investigation, Budget Management, Budgeting, Business Services, Calendar Management, Cloud Computing, Customer Experience, Customer Support/Service, Electrical Components, Electrical Engineering, Emergency Response, Energy Efficiency, Government Requirements, High School Diploma, Information Technology & Information Systems, Integrated Circuits (ICs), Internet/Online Service, Maintain Compliance, Maintenance - Electrical, Mechanical Engineering, Mechanical Maintenance, Mentoring, Microsoft Bing Search Engine, Microsoft Product Family, Microsoft Windows Azure, Network Operations Center, On Site Support, Operations Management, Project/Program Management, Risk Management, Root Cause Analysis, Service Delivery, Service Level Agreement (SLA), Standard Operating Procedures (SOP), Storage Area Network (SAN), Sustainability, Team Lead/Manager, Team Player, Technical Delivery, Technical Support, Xbox

LOCATION

Quincy, WA

POSTED

24 days ago

**Overview** In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CO+I CE Field Service Engineer (FSE). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter professionals working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! **Responsibilities** Data Center Operations + Ensures compliance with data center business units and service-level policies. + Engages with appropriate teams and resources to execute tasks or projects. + Manages programs associated with area of responsibility. + Demonstrates conscientiousness on cost adheres to budget requirements; keeps costs reasonable and contributes to staying within budget. + Follows and adheres to safety and security policies and procedures. Reports immediately any safety or security issues or concerns. + Participates in Root Cause Analysis (RCA) process as appropriate. Service Delivery + Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency + Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation) + Reduce high-impact and human-error Critical Environment (CE) incidents year over year + Deliver on cost/energy efficiency initiatives + Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters + Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed + Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring + Establish and enhance collaborative working relationships and engagement with our Engineering Groups (EGs), and Landlord partners (including contributing to MBRs, QBRs) + Work with regional and global peers to share and build standard practices across the entire datacenter portfolio Data Center Work Environment + Shares standard practices; assists others in learning role, process, procedures. + Provides mentorship across data centers for specific subject area knowledge.? + Seeks training opportunities that meet the interest of the business as well as own career goals and objectives. + Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs. + Suggests improvements in implementation based on depth of understanding. + Contributes to a positive team environment by learning and adopting standard practices. + Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team. Ownership + In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). + Supports escalation of issues to appropriate owner. **Qualifications** + High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience **Background Check Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: + Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. While not required, we also look for the following Preferred Qualifications: + 3+ years' experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) + Bachelor's?Degree?or Technical College certification in mechanical or electrical engineering and/or services? + Experience working on large scale?CE?projects?? + Experience with?the operation of?IT infrastructure (Servers, SANs, Networking, etc.) Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $84,400.00 - $168,800.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $118,800.00 - $186,600.00 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. (https://careers.microsoft.com/v2/global/en/accessibility.html)

About the Company

Microsoft Corporation

DO WHAT YOU LOVE
Make your mark on the world’s most used technologies. Develop the next hit mobile application. Pioneer a startup that could be the next big thing. At Microsoft, you choose your path.

Headquartered in Redmond, Washington, Microsoft is a top innovator in both the consumer and enterprise technology industry. Just a few of the many things our products do are unleash creativity, connect businesses, and make learning more fun. But our continued success is based on one thing: our employees. We hire amazing, talented people and give them the opportunities—and the tools—to succeed.

WHY MICROSOFT?
As a Microsoft employee, you’re surrounded by a diverse group of the smartest people in your field. This fosters new ideas, better business results, and creates a dynamic work environment. In the office, you’re constantly challenged and supported by your colleagues. Every day holds something new and exciting.

We also offer unparalleled depth and breadth of career opportunities. As an industry leader in multiple fields, working for Microsoft means being able to do whatever you feel passionate about—and being able to make an impact in that field. From day one, we give our employees significant responsibility. This means that you’ll know that you directly contributed to something that has a positive impact on people worldwide. Whether you choose to work in management, dive deep into the newest technology, or explore multiple professions, you’ll find everything you need at Microsoft to drive your career—and to make a difference.

WE GET IT – YOU’RE MORE THAN YOUR JOB
Everyone works differently and is motivated by different things. We also understand that there’s more to you than your job. That’s why we offer competitive pay and a wide assortment of benefits-- to help you make the most of life at work and away from it.

GET THE BALL ROLLING

COMPANY SIZE

10,000 employees or more

INDUSTRY

Other/Not Classified

FOUNDED

1975

WEBSITE

http://www.microsoft.com

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