Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load.Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.
Role Summary
The Senior Data Center Operations Technician is responsible for supporting the operations, maintenance, and client service functions of critical facility infrastructure. This role combines hands-on technical expertise across electrical, mechanical, and IT systems, ensuring high availability, rapid issue resolution, and safe execution of all maintenance and operational activities.
Key Responsibilities
Operations & Maintenance
Execute and support the Operations & Maintenance (O&M) program for data center and assigned facility spaces
Follow and enforce SOPs, MOPs, EOPs, and MMRs for all operational activities
Utilize the CMMS system to track preventive maintenance, reactive work orders, and labor hours, and guide others in its use
Respond to building system alarms , prioritizing protection of critical load, minimizing system impact, and supporting root cause analysis
Perform critical switching, lockout/tagout (LOTO), and safe work setup for maintenance and vendor activities
Technical Support (Facilities & IT)
Act as "Smart Hands and Feet" for client requests and on-site support
Perform Level 1 support on Windows servers , including:
Initial troubleshooting
Reboots
Hardware replacement
New customer setup
Install and configure customer infrastructure, including cabinets, cages, cross-connects, and cabling
Troubleshoot and certify fiber and copper cabling , ensuring end-to-end circuit integrity
Build and maintain circuits within network management systems , perform audits, and support special projects
Vendor & Contractor Coordination
Coordinate with vendors and contractors to ensure safe, compliant, and efficient execution of maintenance and project work
Manage site access, escorting, and ensure adherence to safety procedures including LOTO and site protocols
Provide input on equipment evaluations and contractor scopes of work
Logistics & Inventory
Support management of tools, materials, and cabling inventory
Assist in maintaining availability of required equipment for operations and installations
Safety & Compliance
Ensure compliance with all company, client, and regulatory requirements , including EHS standards
Maintain high standards of workmanship, safety practices, and operational discipline
Identify and report potential risks or operational issues
Participate in ongoing technical training and development
Additional Responsibilities
Maintain understanding of building operations and client requirements
Support documentation, reporting, and system tracking activities
Be available for 24/7/365 on-call and emergency response support , including extended hours during critical events
Qualification & Experience
Journeyman-level skills in Electrical, Mechanical, or HVAC/R disciplines (via degree, certification, or equivalent experience)
7-10 years of experience in data center operations, facility maintenance, or building engineering in Tier II-IV environments
Experience with:
CMMS systems and work order management
Vendor and subcontractor coordination
KPI tracking and reporting
Capacity planning
Strong knowledge of copper and fiber termination methods
Ability to use diagnostic tools, test equipment, and maintenance best practices
Ability to troubleshoot systems through equipment interfaces and stabilize operations until OEM support arrives
Strong commitment to customer service, teamwork, and accountability
Excellent communication, problem-solving, and decision-making skills
? Preferred:
Knowledge of fiber testing (reflectance, dB loss, circuit validation)
Familiarity with Visio, AutoCAD, and ITIL frameworks
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel)
Ability to quickly learn and adapt to new systems and technologies
Certifications
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
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CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com ( .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights ( Documents 2025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision ( Documents 2025/PayTransparencyPoster.pdf) for more information.
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