Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.
Role Summary
The Senior Data Center Operations Technician is responsible for supporting the operations, maintenance, and client service functions of critical facility infrastructure. This role combines hands-on technical expertise across electrical, mechanical, and IT systems, ensuring high availability, rapid issue resolution, and safe execution of all maintenance and operational activities.
Key Responsibilities
Operations & Maintenance
+ Execute and support the Operations & Maintenance (O&M) program for data center and assigned facility spaces
+ Follow and enforce SOPs, MOPs, EOPs, and MMRs for all operational activities
+ Utilize the CMMS system to track preventive maintenance, reactive work orders, and labor hours, and guide others in its use
+ Respond to building system alarms , prioritizing protection of critical load, minimizing system impact, and supporting root cause analysis
+ Perform critical switching, lockout/tagout (LOTO), and safe work setup for maintenance and vendor activities
Technical Support (Facilities & IT)
+ Act as “Smart Hands and Feet” for client requests and on-site support
+ Perform Level 1 support on Windows servers , including:
+ Initial troubleshooting
+ Reboots
+ Hardware replacement
+ New customer setup
+ Install and configure customer infrastructure, including cabinets, cages, cross-connects, and cabling
+ Troubleshoot and certify fiber and copper cabling , ensuring end-to-end circuit integrity
+ Build and maintain circuits within network management systems , perform audits, and support special projects
Vendor & Contractor Coordination
+ Coordinate with vendors and contractors to ensure safe, compliant, and efficient execution of maintenance and project work
+ Manage site access, escorting, and ensure adherence to safety procedures including LOTO and site protocols
+ Provide input on equipment evaluations and contractor scopes of work
Logistics & Inventory
+ Support management of tools, materials, and cabling inventory
+ Assist in maintaining availability of required equipment for operations and installations
Safety & Compliance
+ Ensure compliance with all company, client, and regulatory requirements , including EHS standards
+ Maintain high standards of workmanship, safety practices, and operational discipline
+ Identify and report potential risks or operational issues
+ Participate in ongoing technical training and development
Additional Responsibilities
+ Maintain understanding of building operations and client requirements
+ Support documentation, reporting, and system tracking activities
+ Be available for 24/7/365 on-call and emergency response support , including extended hours during critical events
Qualification & Experience
+ Journeyman-level skills in Electrical, Mechanical, or HVAC/R disciplines (via degree, certification, or equivalent experience)
+ 7–10 years of experience in data center operations, facility maintenance, or building engineering in Tier II–IV environments
+ Experience with:
+ CMMS systems and work order management
+ Vendor and subcontractor coordination
+ KPI tracking and reporting
+ Capacity planning
+ Strong knowledge of copper and fiber termination methods
+ Ability to use diagnostic tools, test equipment, and maintenance best practices
+ Ability to troubleshoot systems through equipment interfaces and stabilize operations until OEM support arrives
+ Strong commitment to customer service, teamwork, and accountability
+ Excellent communication, problem-solving, and decision-making skills
Preferred:
+ Knowledge of fiber testing (reflectance, dB loss, circuit validation)
+ Familiarity with Visio, AutoCAD, and ITIL frameworks
+ Ability to manage multiple priorities in a fast-paced environment
+ Proficiency in Microsoft Office (Word, Excel)
+ Ability to quickly learn and adapt to new systems and technologies
Certifications
+ Not required (relevant technical certifications are a plus)
CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!
CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .
CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.
CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.
CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC_KnowYourRights.pdf)
CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.
As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)