Critical Facilities Manager

RESPONSIBILITES

• Manage the complete physical asset pertaining to the Operation and Maintenance of the critical and noncritical data center infrastructure equipment and systems
• Build a staff of qualified technicians and junior managers with the necessary skill sets to deliver Total Availability (100% uptime) to T5â€s customers while minimizing risk
• Manage power and cooling capacity and monitor environmental conditions within the Data Halls
• Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and business impact and communicate issues to management and customers in a timely manner
• On-call 24x7 to respond to all data center emergencies
• Manage the customer relationship and act as the single point-of-contact for all facility-related issues, including, but not limited to schedules, new business, projects, budgets and expansion and staffing
• Manage the on-boarding of new sites by working closely with the T5D and T5FM teams to ensure a seamless transition from construction to operations with a goal of 100% compliance with all T5 standards, policies, and lease expectations
• Manage day-to-day facilities support and operations staff, including coaching, progressive discipline, and separation
• Oversee the development and accuracy of site-level operating procedures and other documentation
• Manage oversight from preventive maintenance inspections and provide guidance on how to address issues
• Determine actionable items to address Quality Control review results
• Implement and develop standards for using the Computerized Maintenance Management System (CMMS) to manage all planned and unplanned data center work
• Audit all CMMS databases for accuracy and completeness, produce reports as required at customer request, control system access and user credentials
• Manage access to the Data Center(s) ensuring the appropriate access control lists are maintained and reviewed regularly
• Customize planned maintenance procedures and schedules to follow best practices and OEM recommendations
• Assist and plan with clients on facilities issues
• Make space and power recommendations to the customer and manage power and cooling capacity and environmental conditions within the data halls
• Responsible for working with the VP FM to identify, document, and implement new policies and procedures as needed
• Enforce strict adherence to Customer SLA parameters and Change Control activities, review and approve all system changes (set-points, thresholds, alarm-points, etc.) which could impact customer operations
• Manage site safety and environmental compliance
• Responsible for the development and execution of annual opex and capex budgets
• Approve all facility invoices
• Work closely with T5HR to identify, evaluate, and hire new employees; ensure new employees are onboarded in a timely manner
• Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
• Ensure that T5 training expectations are met and audit the process monthly
• Identify, vet, and approve all sub-contractors who will perform work on-site
• Develop PM contract scopes-of-work, negotiate contract terms and conditions, and ensure contract terms are fulfilled
• Coordinate and guide site-tours for current and future customers and industry groups as needed
• Assist with coordination with all other T5 groups (Development, Marketing, etc.) as needed
• Manage onsite special projects as assigned

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES