Critical Operations Integration Lead

Company OverviewStack Infrastructure (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience. STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK. As STACK scales its portfolio across the Americas, ensuring that new capacity is delivered to the operational quality bar required from day one becomes increasingly complex — and increasingly critical. The Critical Operations Integration Lead sits at the intersection of construction, commissioning, and operations. This role is present during the final phases of delivery to ensure that what gets handed to site teams is complete, validated, and truly ready to operate — and builds the cross‑site perspective that allows STACK to continuously raise the quality of how we deliver. That means field presence and pattern recognition in equal measure: identifying what recurring issues trace back to their source, and feeding that intelligence into the standards and processes that govern how we build and turn over capacity.Key ResponsibilitiesSite Presence & ReadinessOwn formal readiness criteria and a risk‑based go/no‑go register for turnover. Conduct pre‑turnover readiness checks, evaluating handover packages for completeness and alignment with STACK's operational standardsPerform site walks focused on maintainability, safety access, operator touchpoints, and as‑left equipment state prior to handoverWitness critical equipment functional performance tests and operator‑facing BMS/EPMS alarm and controls testsVerify that submittals, one‑lines, O&M manuals, and warranty documentation are organized, complete, and accessible to site operators before handoverEnsure CMMS/EAM data is loaded and usable before turnoverEnsure punch‑list items and deferred scope have clear ownership at handover, not inherited by default by the operations teamIdentify issues that fall between teams as construction and commissioning phases close, and ensure those issues have a defined owner and resolution path before they become an operations burdenVerify critical spares, consumables, special tools, and vendor support paths are in placeOwn early‑life support and warranty‑period defect capture with a standard defect taxonomyPublish portfolio KPIs tied to readiness quality escapesPartner with Construction in turnover meetings and walk‑downs as an ops‑interest voice, without adding gates or frictionCollaborate with Commissioning to carry operator‑impact findings forward without altering Cx executionQuality Escape IntelligenceObserve across sites and builds to identify thematic patterns in how quality issues originate and escape detection, not to duplicate the punch‑list or Cx log but to surface what those logs collectively reveal about process and delivery gapsTrace recurring themes upstream to their origin: a vendor QC gap, a GC execution pattern, a Cx scope boundary, or an acceptance criterion without teethTranslate findings into process‑level insights and evidence‑backed recommendations: delivery process acceptance criteria updates, operations readiness checklist additions, GC contract requirements, or Cx scoping changesProvide leadership with the clarity needed to decide what's worth fixing at the source and what's worth managing in operations, a distinction that currently gets made by default rather than by designWork with construction, commissioning, and operations partners to ensure findings flow into the right downstream standards, training programs, and operational playbooksMUST‑HAVE QUALIFICATIONS5–8 years in critical infrastructure environments, with meaningful exposure to both the build/Cx side and operationsAnalytical instinct: able to categorize findings, spot patterns, and build structured outputs others can act onHands‑on familiarity with commissioning processes, turnover documentation, and BMS/EPMS systems from an operational use perspectiveWorking knowledge of construction QA/QC and what good GC execution looks like versus what gets accepted under schedule pressureEnough operations experience to know what breaks operators post‑handoff, and to speak credibly with site teamsCross‑functional credibility: able to work alongside Construction and Cx as a partner while holding an independent ops‑interest perspectiveWorking knowledge of commissioning processes and what they do and don't verify, whether from a Cx, construction, or senior operations background.Builder mindset: this role will create things that don't exist yet, the right candidate is energized by thatBachelor's degree in Engineering, Construction Management, or related field, or equivalent experiencePREFERRED QUALIFICATIONSDirect data center experience in construction, commissioning, or hyperscale environmentsFamiliarity with controls deployment quality: point‑to‑point testing, logic mapping, alarming, and naming standardsExperience with CMMS platforms and understanding of how turnover quality affects long‑term maintenance performanceExposure to quality management systems or reliability‑centered methodologies (FMEA, RCM, or equivalent)Experience contributing to process improvement at a systems level, not just identifying problems but designing the mechanism that prevents recurrenceCOMPETENCIESPattern‑recognition thinker, sees systemic signal in what others treat as isolated incidentsOperationally grounded, thinks like the person who has to run the building, not just deliver itCollaborative without being conflict‑avoidant, surfaces difficult findings constructively and with credibilityClear communicator who can translate field observations into structured intelligence for leadershipBias for closure, findings have owners, issues don't disappear into the gap between teamsTHIS MIGHT BE RIGHT FOR YOUYou've spent time on the build side and kept thinking “whoever operates this is going to have a problem” — and you want to be the person who does something about itYou've seen the same failure modes appear at multiple sites and felt frustrated that nobody was connecting the dotsYou're drawn to the space between teams where things fall through, and you have a natural instinct to own that gapYou build things: frameworks, processes, structure. You find satisfaction in creating something others can use after youYou want a role that will be shaped significantly by the person in itYou are a strong communicator, persuasive and clear, blending analytics with experience in decision‑makingYou do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverablesYou are a team builder. You take the time to understand and develop the strengths of your resources while formulating long‑term plans for the growth and success of the teamYou are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learningWHY STACK?Competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts, and a monthly cell phone subsidyRetirement plan with company matchAnnual bonus/merit or commission opportunityRobust mental health support programGenerous HSA employer contributionFlexible spending accounts and voluntary benefit options such as critical illness and hospital indemnity coverageEmployee resource groups foster connection and understandingCompany events offered in‑person and virtuallyCulture of appreciation with peer‑to‑peer recognition and rewards programs… we're growing – a great time to join and make an impact!STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.Note to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.#J-18808-Ljbffr