Critical Resolution Engineer- Inorganic

PerkinElmer US LLC

Dover, DE

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JOB DETAILS

SKILLS

Biology, Calculators, Chemistry, Communication Skills, Copying Machines, Customer Satisfaction, Customer Support/Service, Customer Training, Depth Perception, Detail Oriented, Driver's License, Electronics, Equipment Maintenance/Repair, Facebook, Federal Bureau of Investigation (FBI), Federal Laws and Regulations, Hazardous Materials/Substances, High School Diploma, Identify Issues, Internet Security, Interpersonal Skills, Laboratory Equipment, Laboratory Techniques, Lift/Move 25 Pounds, Lift/Move 50 Pounds, LinkedIn, Mathematics, Military, Office Equipment, Performance Tuning/Optimization, Presentation/Verbal Skills, Printers, Problem Solving Skills, Project Tracking, Risk, Safety Codes, Sales/Support Engineering (SE), Social Media, State Laws and Regulations, Team Player, Technical Services Management, Training/Teaching, User Documentation, Willing to Travel, Writing Skills

LOCATION

Dover, DE

POSTED

30+ days ago

Critical Resolution Engineer- Inorganic at PerkinElmer

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What is Recruitment Fraud? Recruitment fraud is a sophisticated scam offering fake job opportunities to job seekers. This type of fraud is normally carried out through e-mails or social sites by an individual claiming to be from the company. These fraudsters often request recipients to complete employment forms requiring that you provide your personal identifying information. The scammer may even conduct an "interview" with the job seeker through a virtual conferencing platform and will often request that the job seeker make a payment as part of their fake recruiting process. How to identify Recruitment Fraud? Please note that PerkinElmer DOES NOT: Send job offers from free email providers such as Yahoo, Google, etc. Some scammers try to use email addresses that have PerkinElmer in the name, such as perkinelmerjobs.com, however, these are not legitimate emails. Present job offers without an employment application, an interview and a discussion with the hiring manager. Request payments or any type of personal data, such as credit card information, from prospective candidates for employment. Authorize anyone to collect money or arrive at any monetary arrangement in return for a job at PerkinElmer. Require background screening on job applicants prior to being interviewed. All background screenings are conducted in accordance with applicable law and at appropriate times during the recruitment process, not prior to an interview. What to do if you are approached? Do not send any money or provide any personal information. Please contact the FBI's Internet Crimes Complaint Center at this link to report the internet scam: https://www.ic3.gov/Home/ComplaintChoice. The FBI's IC3 aggregates criminal events and conducts analyses to prosecute these crimes. Close

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Critical Resolution Engineer- Inorganic

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Responsibilities

Location Hartford, Connecticut US Job ID REQ-057024

Job Responsibilities:

Complex issue resolution
Serve as the go-to expert for difficult or high-impact repairs across regional teams, with reduced expectations for routine work
Support the field through remote guidance or on-site assistance when needed, with shadowing by local CSE to build skillset
Partner with Tech Services to close escalations quickly and effectively
Teaching & coaching
Deliver in person training to new CSEs to help them build competence in key maintenance events and basic repairs
Develop and deliver in person refresher & advanced training for experienced CSEs looking to further build skillset
Provide input to technical services team on training course content & format to accelerate skill development
Provide on-the-job training to new CSEs or CSEs learning a new product line
Identify skill gaps and work with area managers to track progress of new and developing CSEs, including certifying CSE product line readiness
Service Excellence
Work with technical services & area managers to reduce repeat visits and increase first-time fix performance across the region
Identify repeat issues & escalate to quality and technical services to investigate
Provide input on product performance issues and preventive support recommendations in collaboration with technical services (SDB's, improved PM checklists, product gaps & issues, design for service)
Partner with regional leaders to optimize service performance at key accounts

Critical Skills:

Aptitude for technical critical thinking, practical problem solving and attention to detail
Expertise in PerkinElmer products, hardware, and software across several product lines
Strong interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately in a classroom setting
Ability to create technical guides and written instructions for field engineers
Outstanding customer service skills complemented by an ability to listen to and interpret client requests
Excellent team player with a customer satisfaction focus
Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards

Qualifications:

BA bachelor's degree in applied science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 10 years direct experience with repair of laboratory equipment OR High School Diploma plus 15+ years direct experience with repair of laboratory equipment
This role requires up to 50% travel, to support escalations, new-hire development, key account stability, and complex installations. Travel will vary by month depending on business needs and will be focused on high-impact work rather than routine service calls.
Expertise in PerkinElmer Inorganic products, including hardware and software.
Certification on relevant laboratory equipment
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
Valid driver's license and safe motor vehicle operation

Working Environment:

Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory
Job pace may be fast and job demands may be high
Must be able to remain in a stationary position more than 25% of the time
Ability to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operating on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds)
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

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PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

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