Critical Response Senior Manager, Operations

Role summary:

The Senior Manager, Critical Response/GSOC will lead Walmart Last Mile Delivery's critical response function within Trust & Safety, overseeing a high-performing team supporting operations through the Global Security Operations Center (GSOC). This role leads the response to critical safety and security incidents and external business disruptions, drives cross-functional coordination, and strengthens operational readiness and risk mitigation. The ideal candidate is a strategic people leader with experience in incident response, operational strategy, risk management, and stakeholder engagement who can effectively lead teams and make sound decisions in fast-paced, high-impact situations.

About the team:

The Walmart Last Mile Delivery Trust & Safety team is committed to ensuring the safety and security of independent contractors, associates, and customers. The Incident Response team swiftly manages safety events, supporting field operations and delivery drivers during disruptions. This team collaborates across functions to maintain operational excellence, leveraging strong project and operations management, effective communication, adaptability, and accountability. Their efforts sustain a secure and efficient delivery environment, driving continuous improvement and business efficiency while fostering a culture of responsibility and responsiveness.

What you'll do:

• Serve as the key liaison between Last Mile Delivery and GSOC, driving cross-functional alignment, communication, and execution.
• Oversee a 24/7 on-call structure, leading managers to ensure consistent coverage and operational continuity.
• Lead incident response strategies for rapid, effective management of safety and security events.
• Monitor and assess external threats and drive proactive responses to disruptions impacting LMD operations.
• Drive operational enhancements in partnership with Strategy, Product, and Engineering teams.
• Brief senior LMD and cross-functional leadership on critical incidents, emerging risks, response efforts, and operational impacts.

What you'll bring:

• 6+ years of experience in incident response, operations, risk management, asset protection, security, or related fields.
• Proven experience leading teams and managing complex operational strategies.
• Strong analytical, organizational, and decision-making skills.
• Proficiency in tools such as Excel, PowerPoint, AI tools, and incident tracking systems.
• Excellent written and verbal communication skills.
• Ability to lead multiple strategic initiatives in a fast-paced environment.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam''s Club facilities. Programs range from high school completion to bachelor''s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock