CRM Administrator

Position Information

General Information

Position Number 000755 Vacancy Open to All Candidates Working Title CRM Administrator Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule

8:00 am - 5:00 pm; Monday - Friday

Hours per week 40 FLSA Status Exempt Division OneIT Department Office of OneIT (Adm) Work Location Gage Undergraduate Admissions Center Salary Range $62,115 - $82,146 Primary Purpose of Department

The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.

Primary Purpose of Position

The CRM Administrator serves as the primary functional expert and lead administrator for the university's Technolutions Slate CRM platform within Enrollment Management. Reporting to the Executive Director of IT within the Office of OneIT, this role drives innovation, operational excellence, and data integrity to strategically support undergraduate recruitment and admissions. The Administrator is responsible for system configuration, cyclical system readiness, advanced workflow automation, and cross-system integrations (such as Banner/ERP). Acting as a bridge between enrollment operations, OneIT, and external technical partners, this position analyzes business processes, designs scalable CRM solutions, and provides critical data reporting and end-user training to support data-informed decision-making across the enrollment lifecycle.

Summary of Position Responsibilities

• Lead the functional administration, architecture, and optimization of the Slate CRM environment to ensure operational efficiency.
• Build, configure, and maintain strategic Slate features, including custom portals (for prospects, applicants, and partners), rules, complex application workflows, automated decision letters, event registration modules, and scheduler tools.
• Manage and execute critical cyclical processes, including end-of-cycle wrap-up, system testing, data archiving, and new admissions cycle preparation.
• Continuously innovate and streamline business processes within Slate to enhance applicant yield and improve the user experience for prospective students and staff.
• Oversee system audits, database hygiene, and security protocols to ensure strict data compliance, identity access management, and user permission tracking.
• Manage the implementation, automation, and troubleshooting of ongoing and ad hoc data imports/exports (e.g., test scores, student search vendors, common applications).
• Partner with data analytics teams to manage API integrations and ensure seamless downstream data flows between Slate and the institution's ERP (Banner).
• Design and execute complex queries and analytical reports to monitor recruitment trends, application yield, funnel metrics, and external surveys.
• Collaborate with Enrollment Communications to design, launch, and monitor multi-channel communication campaigns using Slate Deliver (Email, SMS, print, and drip campaigns).
• Act as the liaison between admissions offices, academic colleges, and OneIT to identify technical needs and pilot emerging features.
• Partner with enrollment leadership to translate strategic initiatives (e.g., targeted recruitment) into functional technical workflows inside the CRM.

Minimum Education/Experience

Bachelor's degree and 2 years of relevant experience or an equivalent combination of education and experience

Preferred Education, Knowledge, Skills and Experience

• Advanced Slate Expertise: Demonstrated mastery of Slate's architecture, including portal development, Configurable Joins (CJ) query building, rule writing, Liquid markup, and campaign execution.
• Technical Languages & Tools: Proficiency or foundational knowledge in web and data languages such as SQL, HTML, CSS, JavaScript, and XML. Experience working with APIs, SFTP data transfers, and data integration patterns.
• Higher Education & Enrollment Landscape: Deep understanding of standard higher education recruitment pipelines, admissions processing cycles, and regulatory compliance guidelines (e.g., FERPA). Familiarity with university ERP systems (specifically Ellucian Banner) is highly preferred.
• Analytical & Problem-Solving Skills: Strong capacity for business process analysis; ability to independently research, diagnose complex technical bugs, and formulate logical technical solutions.
• Project Management & Communication: Excellent interpersonal and communication skills, with a proven ability to translate complex technical concepts to non-technical users and collaborate across matrixed institutional divisions. Ability to work efficiently in a cyclical, deadline-driven campus environment.

Necessary Certifications/Licenses Preferred Certifications/Licenses Special Notes to Applicants

• If there is a document that you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents.
• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Open Date 07/08/2026 Posting Close Date Open Until Filled Yes Proposed Hire Date If time-limited please indicate appointment end date Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• UNC Charlotte Website

• HERC Job Board

• Inside Higher Education

• Mitratech Circa (formerly known as Local JobNetwork)

• Another Website

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Other

• Where did you learn about this posting?

(Open Ended Question)

• • Do you have a bachelor's degree and at least two years of relevant experience or an equivalent combination of education and relevant experience?

• Yes, Bachelor's degree and at least two years of relevant experience.

• Yes, Associate's degree and at least four years of relevant experience.

• Yes, high school diploma and at least six years of relevant experience.

• No, I do not meet these requirements.

• • Please describe your experience administering and optimizing a CRM environment.

(Open Ended Question)

Applicant Documents

Required Documents

• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest

Optional Documents

• Other Document