CRM Administrator I

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters.

We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

People - We win as a team.

Customer - We deliver customer-centric solutions.

Continuous Learning - We learn and always aim to be better.

Innovation - We innovate every day.

Results - Results matter for all of us.

Job Title: CRM Administrator I

Who you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.

Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.

• The CRM Administrator I is responsible for Salesforce platform administration, configuration support, security maintenance, data governance execution, reporting enablement, and release support.
• This role works closely with business stakeholders, IT, commercial operations, sales, marketing, and senior CRM leadership to maintain a reliable, user-friendly, and scalable CRM platform that supports commercial execution and pipeline visibility.

Location: Remote. The ideal candidate is based in Florida.

What you will do:

Salesforce Administration & Configuration

• Manage user setup, deactivation, roles, profiles, permission sets, public groups, queues, licenses, and related access controls according to governance standards.
• Configure fields, page layouts, record types, validation rules, workflows, flows, list views, custom settings, reports, and dashboards within approved scope.
• Maintain sandbox and production readiness for assigned configuration changes and monitor system configuration for consistency, usability, and alignment with approved business processes.

Release, Testing & Enhancement Support

• Support CRM enhancement intake, requirements clarification, configuration, testing, release documentation, and post-release monitoring.
• Partner with senior CRM resources and IT to test integrations, workflow changes, data updates, and new features.
• Create testing scripts, coordinate UAT sessions, and document outcomes, defects, and follow-up actions while following deployment standards and change management processes.

Data Governance, Reporting & Analytics

• Administer data quality rules, required fields, validation logic, duplicate management, and reporting standards.
• Build and maintain dashboards and reporting templates that improve visibility into pipeline health, customer engagement, commercial activity, and sales performance.
• Support data imports, exports, enrichment, deduplication, and migration activities as needed, partnering with commercial stakeholders to ensure CRM reporting reflects business requirements and governance expectations.

User Enablement & Support

• Provide intermediate-level troubleshooting for CRM users across commercial teams and regions.
• Create and deliver targeted training on CRM processes, dashboards, data expectations, and new features.
• Maintain administrator documentation, configuration notes, and support procedures, serving as a subject matter resource for CRM usage standards and user adoption activities.

Qualifications & Skills:

• Bachelor's degree in business, Marketing, Information Systems, Analytics, Computer Science, Life Sciences, or related field preferred.
• 5-7 years of CRM, Salesforce administration, sales operations, commercial operations, business systems, or related experience.
• Salesforce certification required.
• Hands-on Salesforce administration experience with users, permissions, fields, page layouts, flows, reports, dashboards, and data management.
• Power BI, Salesforce Sales Cloud, Salesforce Experience Cloud, or integration support experience preferred.
• Strong Excel skills and experience with data quality, imports, exports, and reporting.
• Experience in diagnostics, medical devices, life sciences, healthcare, or regulated B2B commercial environments preferred.
• Ability to work across time zones as required for global CRM support, releases, or deployments required.

The hiring range for this position is: $74,250 - $123,750, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. Epredia offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.

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TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law.