The CRM Business Transformation Lead is the strategic business owner responsible for ensuring CRM capabilities are translated into consistent, scalable, and measurable business outcomes. This role leads cross-functional business process alignment, stakeholder engagement, operating model design, and operationalization of CRM-enabled ways of working across Commercial teams.
The CRM Business Transformation Lead is accountable for defining how business processes should evolve, aligning stakeholders around future-state operating expectations, identifying opportunities for CRM-enabled improvement, and ensuring enhancements are embedded into daily business routines. This role serves as the primary connector between business leadership, CRM Product, Innovation, Data & Analytics, Training & Enablement, and functional teams to ensure CRM transformation efforts are strategically aligned, operationally ready, and measurable.
| Location | Orlando, FL |
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