CRM Developer

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work 2023-2024
• 93% feel good about the ways we contribute to the community.
• 93% are proud to tell others they work here.
• 88% feel their work has special meaning: this is not "just a job."
• 89% feel that when you join the company, you are made to feel welcome.
• 91% feel people here are treated fairly regardless of their race.
• 87% feel people here are treated fairly regardless of their gender.

Mission-driven and technically skilled CRM Developer. This role is responsible for designing, building, and maintaining Salesforce solutions that support core organizational functions including Fundraising, Programs, and Operations. The CRM Developer brings strong hands-on experience with Salesforce Nonprofit Cloud, Experience Cloud, and other core Salesforce technologies, coupled with excellent problem-solving, communication, and collaboration skills. This is a cross-functional role supporting full project lifecycles, from requirements gathering through deployment and support, with an emphasis on scalable architecture, technical quality, and alignment to mission outcomes.

Principal Duties and Responsibilities (*Essential Duties)

Solution Design and Development

• Design, develop, and maintain Salesforce solutions to support business needs across fundraising, program delivery, and digital engagement.
• Act as a subject matter expert on Salesforce Nonprofit Cloud and Experience Cloud, offering creative and practical solutions to complex requirements.
• Translate technical and business requirements into scalable, secure, and supportable solutions.
• Configure declarative features including Flows, validation rules, custom objects, reports, and dashboards.
• Develop using Apex, SOQL, Lightning Web Components, Visualforce, and other Salesforce tools to implement customizations, integrations, and automation.

Integration and Deployment

• Integrate Salesforce with external systems using REST/SOAP APIs, middleware platforms, or native connectors.
• Package and deploy software changes across environments, supporting version control and release management.
• Create and maintain comprehensive technical documentation, architecture diagrams, and configuration records.

Platform Configuration and Administration

• Build and configure Experience Cloud sites to engage donors, customers, partners, and other external audiences.
• Support Salesforce administration tasks including security settings, user permissions, and data integrity.
• Research Salesforce platform capabilities and emerging tools to provide gap analysis and solution recommendations.

Quality Assurance and Lifecycle Support

• Plan and execute unit testing, support QA testing, and resolve defects.
• Participate in Agile development processes including sprint planning, stand-ups, demos, and retrospectives.
• Collaborate with business analysts, project managers, technical architects, and other developers to ensure solution alignment.

Team Collaboration and Continuous Improvement

• Contribute to continuous improvement through peer reviews, shared best practices, and mentorship.
• Manage multiple priorities and timelines effectively in a fast-paced environment.

Other Duties as Assigned

• This may include participation in ad hoc projects, cross-functional initiatives, assisting with user training sessions or producing user-facing documentation, supporting data migration efforts during organizational transitions, assisting with security audits or compliance reviews involving Salesforce or integrated systems, responding to ad hoc reporting or data extraction needs. Flexibility and adaptability are key to successfully fulfilling these responsibilities.

Job Specifications

Minimum Qualifications

• Bachelor’s degree in computer science, information technology, or a closely related field; relevant certifications preferred (Salesforce Certified Platform Developer, Salesforce Experience Cloud Consultant, etc.).
• 5+ years of professional experience in application development and technology solution delivery.
• 3+ years of hands-on Salesforce development, including experience with Lightning Experience, Apex, and custom components.
• Demonstrated expertise with Salesforce Nonprofit Cloud and Experience Cloud.
• Strong command of Apex, Visualforce, Lightning Web Components, SOQL, triggers, test classes, flows, and validation rules.
• Deep understanding of Salesforce architecture, security model, data schema, and governor limits.
• Experience with integration patterns and APIs (REST/SOAP).
• Experience using Azure Logic Apps and Azure Functions as middleware for systems integrations.
• Proficiency with Agile methodologies and tools such as Jira and GitHub.

Preferred Qualifications

• Familiarity with CI/CD pipelines, version control, and DevOps practices.
• Experience with third-party Salesforce-integrated platforms such as Stripe, PayPal, OneCause, DocuSign, Formyoula, Formstack, FormAssembly, SurveyMonkey.
• Development experience with Python.
• Knowledge and experience with Salesforce Data Cloud.
• Understanding of nonprofit fundraising operations, donor lifecycle, and engagement models.
• Experience supporting or working within nonprofit, multicultural, military, or global organizations is a plus.

Soft Skills

• Maintain a productive, positive, and flexible attitude to foster collaboration, adaptability, and drive effective outcomes.
• Excellent verbal and written communication skills with the ability to gather requirements, translate them into technical concepts, and deliver solutions.
• Strong customer service orientation and interpersonal skills, with the ability to collaborate effectively across teams and disciplines.
• Demonstrated problem-solving and critical thinking capabilities with a proactive attitude toward challenges.
• Demonstrated initiative and a growth mindset, with a passion for learning and innovation, and an attitude to welcoming challenges and new responsibilities.
• Comfortable working in fast-paced environments, managing multiple priorities, and adapting to shifting needs.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Arlington, VA. Preference will be given to candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

#theUSO

Apply today. Join the mission. Join Team USO.