CRM Functional Analyst

Role: Functional Analyst

Required Skills: Microsoft Dynamics CRM

Qualification: BACHELOR OF COMPUTER SCIENCE

Experience: 10 - 15 Years

Function: TECHNOLOGY

Apply By: 2026-11-21

Must Have Technical/Functional Skills

• Excellent Communication & presentation skills
• Experience of end-to-end digital transformation initiatives, application developments and support
• Worked on large CRM transformation from discovery to design to go-live.
• Worked closely with customer teams on qualifying requirements, working with Dev teams on sprint completions and ensuring QA
• Deep eateries in Dynamics CRM functional area on Sales/Services domains.
• Knowledge and Skills in the D365 Customer Insights services.
• Worked on detailed gap analysis and requirement and worked in Microsoft Dynamics CRM Online.

Involved in various project activities like

o Discovery, process mapping and CRP/design/Demo lead workshops with business stakeholders

o Requirement Gathering

o Gap Fit Analysis

• Should have a good understanding of Core CRM Processes, Copilot capabilities in M365/D365
• D365 CRM security model, product roadmap & certification (preferable)

Roles & Responsibilities

• Lead Business Analyst for CRM Transformation · Create functional specifications by interacting with client stakeholders · Able to work in agile delivery model · Conduct CRM approach workshops to the stakeholders

Generic Managerial Skills, If any

• Ability to collaborate with an onsite-offshore model.
• Influence and guiding junior team members

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $135,000 - $142,000 a year