CRM Lead - Oracle Fusion

Yantran LLC

SAN JOSE, CA(remote)

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JOB DETAILS

SKILLS

Business Intelligence, Business-to-Business (B2B), Call Center Evaluation, Cloud Computing, Communication Skills, Consulting, Cross-Functional, Customer Experience, Customer Relationship Management (CRM), Customer Service Operations, Genesys Solutions, JavaScript, Leadership, Middleware, Oracle, Oracle CRM, Oracle Certifications, Oracle Fusion Middleware, PHP Scripting Language (PHP Hypertext Preprocessor), Project/Program Management, Scripting (Scripting Languages), Technical Writing

LOCATION

SAN JOSE, CA(remote)

POSTED

30+ days ago

We are looking for CRM Lead for San Jose, CA. (Open for remote -Ready to work in PST time zone)
Required Skills
5+ years of experience in CRM leadership or consulting roles with Oracle Service Cloud (Fusion).
Solid understanding of customer service operations and CRM/contact center best practices.
Strong communication, stakeholder management, and onsite leadership skills.
Ability to create detailed functional and technical documentation.
Experience managing projects in cross-functional enterprise environments
Preferred Skills:
Oracle certifications (e.g., Oracle B2B Service Certified).
Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).

About the Company

Yantran LLC

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