CRM Manager

Colgate-Palmolive

New York, NY

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JOB DETAILS

SALARY

$96,000–$137,000 Per Year

SKILLS

Analysis Skills, Animal Nutrition, Application Programming Interface (API), Budgeting, Business Administration, Business Support, Business-to-Business (B2B), Campaigns, Channel Support, Clinical Training, Cloud Computing, Compensation and Benefits, Consumer Marketing, Corporate Policies, Cross-Functional, Customer Acquisition, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Migration, Data Modeling, Detail Oriented, Diversity, Home Care, Interpersonal Skills, Leadership, Legal, LifeTime Value (LTV), Literacy, Marketing, Marketing Automation Software, Onboarding, Organizational Skills, Performance Analysis, Personal Care, Problem Solving Skills, Project/Program Management, Regulations, Salesforce.com, Set Goals, Skin Care, Talent Management, Team Player, Time Management, Use Cases

LOCATION

New York, NY

POSTED

1 day ago

No Relocation Assistance Offered

Job Number #172983 - New York, New York, United States

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Summary:

As the CRM Manager for Professional & Consumer Marketing, you will lead the campaign workstream for our Professional audience while playing a pivotal role in scaling our overarching Consumer (CCX) & Professional (PCX) Growth & Intelligence program.

Reporting to the Sr. Director, DTC & Consumer Engagement, you will manage the Professional workstream while contributing to a broader enterprise growth strategy. Together, you will identify and activate synergies between professional and consumer audiences—driving advocacy, unified brand loyalty, and increased lifetime value in direct support of the company’s 2030 vision.

Responsibilities:

+ Campaign Lifecycle Management: Take care of the planning, execution, and optimization of Professional audience touchpoints in email.

+ Journey Development: Support in the development of end-to-end professional journeys, including onboarding, clinical education, retention, and re-engagement tracks in collaboration with the Professional Marketing team.

+ Stakeholder Collaboration: Engage with the Professional Marketing team, while coordinating with key stakeholders across Legal, Regulatory, Global Technology, and Global Enterprise Oral Care to ensure alignment.

+ Agency Management: Serve as the day-to-today point of contact for external agency partners. Manage workflows, briefs, and timelines to ensure high-quality delivery, on-time execution, and budget alignment.

+ Intelligence & Personalization: Support the Sr. Manager in leveraging first-party data to build sophisticated segmentation models and personalized activation programs that resonate with dental professionals.

+ Performance Tracking: Monitor program health and provide data-driven insights. Contribute to refining tactics to improve engagement and ensure CRM programs evolve alongside business needs.

+ Cross-Channel Synergy: Support the Sr. Manager to tackle opportunities where professional advocacy can drive consumer acquisition, creating pathways between the professional and consumer audiences.

+ CDP Migration Project Lead: Serve as the primary business owner and POC for the migration of professional data into Data Cloud. Direct the strategic execution of agencies and technical teams to ensure purchase-based segmentation use cases are met, while collaborating with CCX and B2B leadership for oversight to harmonize data models and resolve legacy integration friction.

+ Tech Stack Optimization: Partner with Global Technology and agencies to navigate technical constraints and leverage our CRM platforms (e.g., Salesforce Marketing Cloud, Data Cloud) effectively to support engagement goals.

Required Qualifications:

+ Education : Minimum of Bachelor’s Degree

+ Experience : 4+ years of experience in CRM, Lifecycle Marketing, or Marketing Automation, ideally within a complex or high-volume environment.

Preferred Qualifications:

+ MBA

+ Strategic Mindset: Ability to see how CRM efforts support wider business goals and use data insights to help inform marketing decisions.

+ Technical Literacy: Proficiency with enterprise-level ESPs/CRMs (e.g., Salesforce Marketing Cloud) and a solid functional understanding of data architecture, segmentation, and API integrations.

+ Collaborative Spirit: A natural "bridge-builder" who thrives on working across cross-functional departments to identify common goals and drive shared efficiencies.

+ Resilient Problem-Solver: A solutions-oriented professional who maintains composure and momentum when navigating shifting priorities, technical constraints, or ambiguity.

+ Project Management: Excellent organizational skills with strict attention to detail and a proven ability to manage multiple programs and timelines simultaneously.

+ Analytical Depth: Ability to interpret performance data and translate insights into clear, actionable recommendations.

+ Communication: Strong interpersonal skills with the ability to collaborate effectively across internal teams and external agency partners.

_Work visa sponsorship is not available for this position. Accordingly, all applicants must be currently authorized to work in the U.S. on a full-time basis and must not require the Company's sponsorship to continue to work legally in the United States._

Compensation and Benefits

Salary Range $96,000.00 - $137,000.00 USD

Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles.

Benefits: Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

For additional Colgate terms and conditions, please click here (https://www.colgatepalmolive.com/content/dam/cp-sites/corporate/corporate/en_us/corp/locale-assets/pdf/colgate-terms-and-conditions-2023.pdf) .

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About the Company

Colgate-Palmolive

The small soap and candle business that William Colgate began in New York City early in the 19th century is now, more than 200 years later, a truly global company serving hundreds of millions of consumers worldwide. Throughout this history, Colgate people and Colgate values have been at the heart of our success. Today, Colgate focuses on four core businesses Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate now sells its products in over 200 countries and territories worldwide.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Consumer Packaged Goods Manufacturing

WEBSITE

https://www.colgatepalmolive.com/en-us

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