Request ID: 102185-1
Title: MS Dynamics support Analyst
Location: Malvern, PA
Duration: 6 Months
Salary Range: $40 - $48 an hour on W2 or C2C
JOB DESCRIPTION:
Relevant Experience (Yrs) IT Professional with career reflecting strong qualifications with hands-on Implementation/Consulting & Development in Dynamics CRM Online (Preferable)
Technical/Functional Skills:
• Ability to troubleshoot and work independently on priority issues/tickets based on the Prod/non-Prod issues
• Development & design expertise in Dynamics CRM technical like Dataverse, Power Platform tools like power automate/canvas & model driven apps
o Ability to develop plugins, JS, power automate flows
o Configure CRM components
o Ability to model in CRM Data based on requirements
o Integrations using Power Automate and Connectors, APIs – Previous experience on Workflow tools esp. Power Automate or custom API development
• Worked with Client, Third Party and Project teams on various support issues based on support SLAs
• Client C# skills to develop CRM custom extensions/Plugins
• Worked in Solution deployments, ALM and CRM Solutions, Security design
• Troubleshooting & solution achiever for the application development issues with team collaboration
• Worked on Reports OOB, Dashboard and Power BI
• Worked on Copilot within D365 and M365 and Copilot studio/Azure AI foundry and developed agents and/or chatbots using Copilot Studio
• Good Communication
• D365 Certification - PL 600/200 or AB 100
• Knowledge about Azure Components and AZ 900 certification is preferred.
Roles & Responsibilities:
• Able to work in agile delivery model & stakeholder management.
• Create design by interacting with client stakeholders.
• Able to provide solutions to the CRM requirements in tight time schedule
• Conduct CRM solution approach workshops to the stakeholders
• Create High Level Technical design
• Manage CRM environments for testing, UAT and production.
• Deployment Support of the CRM solution.
Appreciate your quick response and please feel free to reach me out for any query you may have.