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CRM Platform Specialist

Nesco Resource, LLC

Pittsburgh, PA

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JOB DETAILS
SALARY
$30 Per Hour
SKILLS
Administrative Skills, Campaigns, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Management, Data Processing, Data Quality, Documentation, Identify Issues, Import/Export, Knowledge Base, Metrics, Operational Support, Quality Assurance, SAP, Salesforce.com, Software Administration, Systems Administration/Management, Systems Maintenance
LOCATION
Pittsburgh, PA
POSTED
4 days ago

Overview

Client is seeking a CRM Platform Specialist to support CRM platform administration, data management, and operational support activities. This role will assist with SAP CRM and Salesforce.com support, user administration, data governance, lead operations, campaign support, and CRM-related ticket resolution.

Core Responsibilities

  • Perform routine CRM administration tasks, including user setup, permissions, and role management.
  • Monitor CRM system health and troubleshoot user-reported issues.
  • Support CRM ticket intake, triage, and resolution.
  • Maintain and update system documentation and knowledge base resources.
  • Execute data imports, exports, and updates using approved tools.
  • Perform ongoing data maintenance across Leads, Accounts, and related CRM objects.
  • Support data quality activities, including deduplication, validation, and governance processes.
  • Support account hierarchy management, including parent-child relationship cleansing.
  • Assist with data audits and reporting requests.
  • Act as Level 1 triage for inbound lead form submissions.
  • Perform basic QA on lead routing and scoring rules.
  • Support campaign and lead data management activities.
  • Track and report on key operational metrics.
  • Partner with CRM product owners, developers, and business stakeholders.
  • Participate in sprint ceremonies and project check-ins as applicable.
  • Communicate progress, blockers, and risks clearly.

Essential Qualifications, Skills, and Technologies

  • CRM platform administration and support experience.
  • Experience supporting Salesforce.com and/or SAP CRM.
  • Experience with user setup, permissions, role management, and CRM support tickets.
  • Experience with CRM data imports, exports, updates, and data maintenance.
  • Experience supporting Leads, Accounts, and related CRM objects.
  • Understanding of data quality, deduplication, validation, and governance processes.
  • Experience with lead routing, lead scoring QA, inbound lead processing, campaign data, or lead operations.
  • Ability to work with CRM product owners, developers, and business stakeholders.

Work Details

  • Onsite role.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company

N

Nesco Resource, LLC

Companies need talent. You want job opportunities.

That’s where we come in. We create meaningful connections between companies and candidates, and we’ve been doing it for over 65 years.
Our national workforce solutions include contract, contract-to-hire, direct placement services, and managed services for a variety of industries.

We employ specialized recruiters focused in Engineering, Information Technology, Accounting & Finance, Administrative & Customer Service, and Manufacturing & Distribution.

When you need to find a job, we're your partner.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Staffing/Employment Agencies
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Employee Referral Program
FOUNDED
1956
WEBSITE
https://nescoresource.com/

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