We are seeking an experienced CRM Product Manager with strong expertise in Microsoft Dynamics CRM and exposure to Adobe Experience Platform (AEP) / Adobe Experience Cloud.
The ideal candidate will have a strong background in CRM product strategy, roadmap development, requirements gathering, stakeholder management, Agile delivery, and cross-functional leadership. Experience integrating or working with Adobe CRM and customer experience technologies is highly preferred.
Required Qualifications
10+ years of Product Management / Project Management experience.
Strong experience in CRM Product Management.
Strong hands-on experience with Microsoft Dynamics CRM / Dynamics 365.
Experience with Adobe Experience Platform (AEP), Adobe Experience Cloud, or Adobe customer experience/CRM solutions.
Experience gathering, analyzing, and prioritizing business requirements.
Experience defining product roadmaps, product vision, and managing product backlogs.
Strong understanding of CRM implementation, integrations, and customer data workflows.
Experience working with business stakeholders, architects, developers, QA, and technical teams.
Strong experience working in Agile/Scrum environments.
Excellent communication, leadership, presentation, and stakeholder management skills.
Key Responsibilities
CRM Product Strategy
Lead end-to-end CRM product strategy, roadmap, and delivery.
Define product priorities based on business objectives, customer needs, and technical capabilities.
Manage product backlogs, features, user stories, and release priorities.
Identify opportunities to improve CRM capabilities, customer engagement, and business processes.
Requirements & Solution Delivery
Gather and analyze business and functional requirements.
Translate business needs into clear product requirements, user stories, and acceptance criteria.
Collaborate with architects, developers, QA, data teams, and business users to deliver CRM solutions.
Support CRM integrations with Adobe platforms and enterprise applications.
Agile & Program Delivery
Lead sprint planning, backlog refinement, sprint reviews, and other Agile ceremonies.
Manage project timelines, risks, dependencies, issues, and deliverables.
Coordinate release planning and production deployments.
Ensure product releases meet business requirements, quality standards, and timelines.
Stakeholder Management
Serve as the primary bridge between business stakeholders and technical teams.
Provide regular status updates to leadership and key stakeholders.
Facilitate workshops, requirement sessions, roadmap discussions, and solution reviews.
Manage competing priorities and drive alignment across cross-functional teams.
Preferred Qualifications
Strong experience with Adobe Experience Platform (AEP).
Experience with Adobe Experience Cloud and customer experience solutions.
Experience integrating Microsoft Dynamics 365 with Adobe platforms.
Knowledge of CRM data models, customer journeys, identity, segmentation, and personalization.
Experience with APIs, enterprise integrations, and cloud-based CRM platforms.
Experience working with large-scale enterprise transformation programs.
Product Management or Agile certifications are a plus.
Mandatory Requirements
Work Authorization: USC / Green Card (GC) Only
Microsoft Dynamics CRM / Dynamics 365 experience is required.