CRM Product & Operations Manager

Description

What We're Looking For:

We're looking for a CRM Product & Operations Manager to own the strategy, delivery, and day-to-day health of our Salesforce and Salesforce CPQ ecosystem. You'll lead the CRM product lifecycle end to end — from discovery and prioritization through release, adoption, and production support — partnering closely with Sales, RevOps, Deal Desk, Customer Experience, Finance, IT, and Engineering across the Americas, EMEA, and APAC.

Join a collaborative, globally distributed BizApps team that partners closely with business and technology stakeholders to turn requirements and operational needs into scalable, user-friendly solutions. The team moves with purpose, embraces continuous improvement, and values ownership, transparency, innovation, and shared success.

What You'll Do:

• Own and evolve the CRM product roadmap for Salesforce and Salesforce CPQ, balancing business priorities, platform enhancements, technical dependencies, and production stability.

• Partner with Sales, RevOps, Deal Desk, Customer Experience, Finance, IT, and Engineering to translate business needs into prioritized, scalable CRM solutions.

• Own hiring, performance management, and day-to-day people leadership for the CRM team, ensuring clear ownership and accountability across product, operations, and support workstreams.

• Lead, coach, and develop a team of 1-4 CRM analysts/administrators, setting priorities, providing regular feedback, and supporting their growth and career development.

• Own and prioritize the CRM product backlog — enhancements, defects, and operational requests — based on business value, user impact, effort, and risk.

• Lead CRM initiatives through the full product lifecycle: discovery, requirements definition, development, testing, release, adoption, and post-production evaluation.

• Lead day-to-day Salesforce/CPQ operations, production support, and system administration, including investigation of complex incidents, root cause analysis, and preventative fixes.

• Manage QA and release activities — test planning, UAT, release validation — and lead sprint planning and sprint reviews.

• Manage Jira workflows for enhancements, defects, and support requests, and drive process improvements through automation, documentation, and self-service capabilities.

• Improve CRM adoption, usability, and data quality by identifying friction points and simplifying business processes.

• Manage user access, permissions, and administrative operations, and support integrations and troubleshooting across Salesforce, NetSuite, Boomi, AWS, Snowflake, and Tableau.

• Define and monitor product and operational metrics to measure platform health, adoption, support efficiency, and release effectiveness.

• Lead software license audits and optimization across enterprise platforms, and manage vendor and contractor relationships, invoicing, and delivery.

• Support business-critical operations during high-volume periods (month-end/quarter-end) and evaluate emerging Salesforce and AI capabilities for the roadmap.

What You'll Bring:

• 15+ years of overall IT experience, with relevant experience in technology, software engineering, and enterprise applications. 6+ years of experience in CRM product management, business systems analysis, or Salesforce administration, including 2+ years supporting Salesforce CPQ.

• Salesforce Administrator certification required; Advanced Administrator or CPQ Specialist certification strongly preferred.

• Proven experience owning a product backlog and leading Agile ceremonies (sprint planning, reviews, backlog grooming).

• Experience with production support, incident management, and root cause analysis in an enterprise SaaS environment.

• Hands-on experience with Jira for workflow, release, and defect management.

• Familiarity with connected enterprise systems (NetSuite, Boomi, AWS, Snowflake, Tableau) and cross-system troubleshooting.

• Strong stakeholder management skills, with experience partnering across Sales, RevOps, Finance, and Engineering in a global organization.

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field, or equivalent practical experience.

• Experience supporting global, multi-region teams (Americas, EMEA, APAC) preferred.

• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Flexible paid time off that allows you to have an enhanced work-life balance.

• Excellent medical, dental, and vision options.

• 401k matching, life insurance, commuter benefits, and parental leave plans.

• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.

• ClassPass corporate discount code.

• Energetic work environment with a hybrid work style, providing the balance you need.

• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.  

Compensation Overview

• Total compensation for this position: $168k USD per year.

Where You'll Work:

Work Location : 275 Shoreline Drive, Suite 150, Redwood City, CA 9406 

Our Story 

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 

25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.