CRM Project Manager

Our client is seeking a CRM Project Manager to lead delivery for a waste-industry CRM implementation within a co-mingled consulting and client team. In this role, you will be responsible for end-to-end project execution, including managing plans, timelines, risks, and resources, while serving as the primary coordination point between technical delivery teams and client stakeholders across all levels of the organization.

This opportunity is remote with travel to the client site on the West Coast. Travel will be during implementation timelines every 4-6 months. 

Responsibilities

Project Planning and Delivery

• Develop and maintain detailed project plans, including timelines, milestones, resource allocations, and dependencies
• Manage the agile backlog and facilitate sprint planning, daily stand-ups, and sprint reviews in collaboration with the delivery team
• Continuously monitor project health, proactively identifying schedule, scope, or delivery risks and driving timely resolution
• Ensure delivery stays within approved financial constraints, tracking budget actuals against plan and escalating variances as needed

Stakeholder Engagement & Communication

• Serve as the primary point of contact for client stakeholders, including senior leaders and steering committee members
• Deliver clear, concise status updates tailored to a business (not technical) audience
• Translate technical concepts into business impact, risk, and decision-making language for executive audiences
• Communicate proactively and efficiently, focusing on key insights without overloading stakeholders with unnecessary detail
• Raise issues early, providing context, options, and recommended paths forward to support informed decisions

Team Leadership & Internal Coordination

• Lead and support the delivery team day-to-day, providing direction, removing blockers, and maintaining momentum and morale
• Partner closely with internal leadership to maintain visibility into team performance, capacity, and engagement health
• Navigate interpersonal and cross-functional conflicts professionally, resolving issues in a way that preserves relationships and delivery progress
• Model consulting-level professionalism across all interactions, including meetings, written communication, and deliverables

Risk, Scope & Vendor Management

• Identify technical and operational risks early and develop mitigation strategies to protect timeline, quality, and outcomes
• Manage scope rigorously, supporting stakeholder alignment on tradeoffs between scope, budget, and schedule
• Oversee relationships with external vendors and third-party partners, ensuring clear expectations, accountability, and performance alignment

Qualifications

• Proven project management experience leading complex, cross-functional technology implementations from planning through go-live
• Strong fluency in Agile, Scrum, and hybrid delivery methodologies, including backlog management and facilitation of ceremonies
• Solid technical acumen across software development, cloud environments, and data systems, enabling effective engagement with technical teams and translation for business stakeholders
• Demonstrated experience presenting to executive stakeholders and steering committees with clarity, confidence, and business-focused framing
• Experience managing project budgets, tracking spend, and proactively managing financial risks and variances
• Strong risk identification and conflict resolution skills, with the ability to address issues early and constructively
• Consulting-level communication skills with a polished, client-facing presence in all settings

Nice to Have

• PMP, PMI-ACP, CSM, or equivalent project management certification
• Experience in waste management, logistics, transportation, or other operations-heavy industries
• Familiarity with CRM platforms or enterprise system implementations
• Experience managing vendor RFP processes, evaluations, and contract negotiations
• Exposure to organizational change management alongside technical delivery