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IT Architect Jobs in Chicago, IL

CRM Solution Architect

Apolis

Chicago, IL

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JOB DETAILS
SALARY
$80–$85 Per Hour
SKILLS
Architectural Services, Blueprints, Business Processes, Business Transformation, Call Centers, Campaigns, Case Management, Computer Science, Consulting, Contact Management, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Data Migration, ERP (Enterprise Resource Planning), Event Management, Finance, Gap Analysis, Information Technology & Information Systems, Knowledge Management, Lead Management, Leadership, Management Strategy, Market Segmentation, Marketing, Master Data Management (MDM), Microsoft Dynamics CRM, Microsoft Product Family, Microsoft Windows Azure, Project Lifecycle, Requirements Management, Sales, Sales Pipeline, Service Level Agreement (SLA), Technical/Engineering Design, Territory Management, eCommerce
LOCATION
Chicago, IL
POSTED
Today
  • CRM Solution Architect
    Remote
    Role Overview
    We are seeking an experienced Dynamics 365 CRM Solution Architect with deep functional expertise in Sales, Marketing, and Customer Service modules. The ideal candidate will lead business transformation initiatives, define end-to-end CRM solution architecture, and provide strategic guidance for enterprise-scale Dynamics 365 implementations.
    The architect will work closely with business stakeholders, delivery teams, and executive leadership to design scalable, customer-centric solutions leveraging Dynamics 365 Customer Engagement, Power Platform, Customer Insights, and Microsoft Copilot capabilities.
    ________________________________________
    Key Responsibilities
    Solution Architecture & Consulting
    " Define end-to-end CRM solution architecture for Dynamics 365 CE implementations.
    " Lead discovery workshops, requirement gathering sessions, and fit-gap analysis.
    " Translate business requirements into scalable functional and solution designs.
    " Create solution blueprints, architecture diagrams, and implementation roadmaps.
    " Provide architectural governance throughout the project lifecycle.

    Dynamics 365 Sales
    " Design and implement:
    o Lead Management
    o Opportunity Management
    o Account & Contact Management
    o Sales Forecasting
    o Sales Pipeline Management
    o Territory Management
    o Quote-to-Order Processes
    o Sales Insights and AI-Driven Selling

    Dynamics 365 Marketing (Customer Insights Journeys)
    " Design customer engagement strategies utilizing:
    o Customer Segmentation
    o Customer Journeys
    o Email Marketing
    o Campaign Management
    o Event Management
    o Lead Nurturing
    o Marketing Automation
    o Customer Insights and Analytics

    Dynamics 365 Customer Service
    " Architect solutions for:
    o Case Management
    o Omnichannel Engagement
    o Knowledge Management
    o SLA Management
    o Customer Self-Service Portals
    o Customer Service Copilot
    o Contact Center and Agent Productivity

    Power Platform & AI
    " Drive adoption of:
    o Power Apps
    o Power Automate
    o Dataverse
    o Power BI
    o Copilot Studio
    o AI Builder
    " Design low-code solutions extending D365 CRM capabilities.

    Integration & Data Architecture
    " Define integration patterns with ERP, Finance, HR, eCommerce, and third-party applications.
    " Design integrations using:
    o Azure Integration Services
    o Logic Apps
    o Service Bus
    o APIs
    o Dataverse
    " Develop data migration and master data management strategies.
    ________________________________________
    Required Qualifications
    " Bachelor's or Master's degree in Computer Science, Information Systems, Business, or related field.
    " 12+ years of overall IT experience.
    " 7+ years of Dynamics CRM/D365 CE implementation experience.
    " Minimum 3 full lifecycle Dynamics 365 CRM implementations.
    " Strong expertise in:
    o D365 Sales
    o D365 Marketing / Customer Insights - Journeys
    o D365 Customer Service
    " Strong understanding of CRM business processes, customer lifecycle management, and digital transformation initiatives.

About the Company

A

Apolis

Since 1996, RJT has provided successful SAP, Oracle, and IT consulting solutions and staffing services to clients around the world. The new Apolis brings you the same personalized service fortified with a greater array of IT solutions, global expertise, and cost-management strategies.

We are a global IT consultancy that seamlessly integrates experts and leading-edge solutions into your organization so you can focus on what really matters.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Paid Sick Days, Employee Referral Program, Employee Events, Retirement / Pension Plans
WEBSITE
https://www.apolisrises.com/

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