CRM Solutions Architect

Mantek Solutions

Coppell, TX

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JOB DETAILS

SALARY

$150,000–$160,000

SKILLS

Application Programming Interface (API), Artificial Intelligence (AI), Automation, Best Practices, Call Centers, Case Management, Cloud Computing, Coaching, Code Reviews, Continuous Deployment/Delivery, Continuous Integration, Customer Relationship Management (CRM) Systems, Data Modeling, Data Quality, DevOps, Enterprise Architecture, Enterprise Protection, Environmental Management, Knowledge Management, Machine Tool, Maintain Compliance, Middleware, Privacy Regulations, Regulatory Compliance, Requirements Management, Sales, Salesforce.com, Security Architecture, Security Infrastructure, Solution Sales, Technical Leadership

LOCATION

Coppell, TX

POSTED

1 day ago

CRM Solutions Architect

Onsite Dallas County, TX

Direct Hire W2 Only (No Sponsorship / C2C)

We're looking for an experienced Salesforce Solution Architect to lead platform design and delivery across Sales and Service Cloud in a complex, enterprise environment.

Responsibilities

Own Salesforce solution architecture across Sales and Service Cloud, ensuring solutions align with business objectives and enterprise standards
Design and deliver integrations between Salesforce and core back-office and contact center systems
Translate business requirements into scalable solutions - data models, workflows, configuration, and custom development
Define and enforce platform best practices across security, data quality, performance, and reusability
Provide technical leadership to internal and partner teams through design reviews, code reviews, and hands-on coaching
Shape the Salesforce technical roadmap, evaluating and adopting new platform capabilities including AI and automation
Partner with enterprise architecture, security, and infrastructure teams to ensure compliance with regulatory and privacy requirements
Support release planning, environment management, and CI/CD strategies

Requirements

7+ years of hands-on Salesforce delivery experience, with 3+ years in an architect or technical lead role
Deep expertise in Sales Cloud and Service Cloud, including case management, routing, and knowledge management
Strong experience architecting enterprise integrations using APIs, middleware, and event-driven patterns
Hands-on experience integrating Salesforce with contact center platforms
Solid understanding of Salesforce security, data modeling, and sharing architecture

Nice to have

Salesforce certifications (Application Architect, Data Architect, Sales/Service Cloud Consultant)
Experience with financial services, insurance, or regulated industry environments
Familiarity with CI/CD tooling and Salesforce DevOps practices
Exposure to AI-driven features within the Salesforce ecosystem

About the Company

Mantek Solutions

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