CRM Specialist

Job Description

CRM Specialist

Position type: Full-time

Type of contract: Permanent

HARTING stands for strong connections - across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,000 people at our headquarter in Espelkamp and at locations worldwide. Here you'll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here's to your unique future with us: Yours!

As the Americas Region CRM Specialist, you will act as key expert, facilitator, trainer, and resource to ensure the proper and consistent use of MS Dynamics for maximum business value. The Specialist will be the key catalyst in the region to facilitate the input, tracking, and management of business prospects, leads, contacts, and opportunities within the CRM to effectively measure sales pipeline.

The role is also responsible for supporting the CRM-related needs of cross-functional teams, especially Sales and Marketing, by enabling effective use of CRM data, tools, and workflows to drive collaboration and performance across the organization. And for representing the regional needs to the global team responsible for enterprise-wide platform management.

To succeed in this role, you will be highly driven to:

• Establish and maintain documented regional playbooks for CRM business process best practices
• Onboard new CRM users with standardized, engaging, and tailored training programs
• Serve as a primary resource for end-user support, troubleshooting issues, and resolving operational problems within the region
• Roll out new enterprise platform features and processes from Global into the region
• Represent the needs and issues of regional users to the Global Marketing and Sales Enablement Product team - requesting new functionality and system integrations, managing issue tickets, and providing input on platform enhancement roadmaps
• Audit CRM user behaviors and platform functionality to implement improvements in user experience, ease-of-use, adoption, and ongoing use
• Actively manage ongoing lead assignment, contact data enrichment, and sales handoff processes within the region
• Find ways to improve platform workflows with automation or AI implementation
• Establish regular data audits and hygiene processes to ensure only clean and accurate data is stored within CRM and to meet compliance with data governance policies
• Create and maintain comprehensive usage documentation, including process maps, data dictionaries, and user guides
• Support users in full adoption, ensuring that CRM is fully incorporated into department workflows and that there is no need for "shadow systems"
• Work with sales leaders to establish accountability measures and processes for platform adoption and use
• Manage user roles, profiles, and security settings to ensure data integrity and security.

Skills and experience to thrive in this role:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience managing processes and functionality within MS Dynamics
• At least 5 years of experience involving CRM management in a B2B environment
• Experience establishing user training programs
• Strong understanding of CRM security, user administration, and data governance
• Excellent communication skills to translate technical concepts to non-technical users and gather requirements from stakeholders
• Demonstrated analytical and problem-solving skills
• History of maintaining effective professional relationships with sales and marketing stakeholders
• Proven leadership and management skills with the ability to work independently and as part of a team; experience process design and project management is a plus
• Excellent attention to detail, quality and accuracy of assigned work and projects
• Proven time management and organizational skills with the ability to juggle multiple demands, manage shifting priorities and meet deadlines Travel up to 10%
• Experience with integrating MS Dynamics with external systems using APIs, middleware, or others
• Working knowledge of MS Dynamics Marketing a plus

Education

• Bachelor's degree (B.A. or B.S.) in systems, sales, marketing, or similar field

HARTING Americas is a subsidiary of HARTING Technology Group, a German-based global leader in industrial connectivity solutions. We develop, manufacture, and sell the world's most durable and reliable products and solutions for use in Machinery & Robotics, Automation Devices, Rail & Transportation, Intralogistics & Conveyor Systems, Energy, and Datacenter market segments.

As a third generation, family-owned company, with over 75 years of history, we continue to create value and shape the future with technologies for people. You will discover that we work hard - to fulfill our personal, company, and customer goals, and in our commitment to our community with our holiday drives and our paid VTO (Voluntary Time Off). You will also discover that we like to have fun - like when we celebrate the holidays, host theme days and sweater parties, prost to Oktoberfest, and much more!

Visit us on LinkedIn!

HARTING USA offers an attractive total compensation package and employee benefits, including:

Compensation:

• HARTING's Total Compensation Structure includes a Base Salary and Bonus Percentage.
• Competitive base salary: $70,000 - $90,000 (commensurate with experience, subject to change dependent on physical location).
• This role is eligible for a 10% discretionary annual bonus.

Benefits:

• 21 days PTO (Paid Time Off) to start - quickly earn more PTO as you stick with us (36 days max).
• Medical, dental, and vision Insurance - several Blue Cross Blue Shield plan options to choose from.
• Company-sponsored life, AD&D, and short- and long-term disability - at no cost to employee.
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
• 401(k) with a 4% dollar-for-dollar match - fully vested upon eligibility!

Benefits: Be a key player (US), Competitive compensation (US), Continuing Education Tuition Reimbursement (US), Give back (US), Have fun (US), Lead a Healthy Life (US), Onsite Café (US), Take time off (US)

Information at a Glance

Recruiter Photo:

Contact person:

Company Code: HARTING Inc. of North America

Recruiter phone:

LinkedIn URL Recruiter:

Job Location (Short): Elgin, Illinois, United States

Region:

Position Area: Marketing / Communication

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