Cross Functional Operations Support Specialist Sr

Position Title

Cross Functional Operations Support Specialist Sr

 

Location

Hicksville, NY 11801

 

Job Summary

The Senior “Coverage and Support” Specialist is a high level multi-disciplinary operations professional responsible for providing enhanced support across multiple departments within the Bank Operations business unit.

General support including file maintenance and transaction processing will be expected to be performed throughout all departments within the business unit when applicable.

General Supports includes:
• Transaction processing: Deposits, withdrawals, fees, wire transfers, general ledger entries, and check issuances
• Maintenance/Other: Customer updates, account updates, and new account opening

The Senior “Coverage and Support” Specialist will receive training and ongoing development and will be expected to develop and maintain subject matter expertise in Retirement Services, Lease Security, and Banking Services.

This role serves as a flexible resource that can be deployed to any unit based on demand, workload surges, staffing gaps, system conversions, projects, regulatory deadlines, or specialized expertise needs.

The Senior “Coverage and Support” Specialist is expected to operate with minimal supervision, demonstrate strong decision making, and ensure accuracy, compliance, and service excellence across all supported functions.

 

Job Responsibilities:

• Provide effective high-level processing, file maintenance, account opening, research, and administrative support across designated departments.
• Assist with secondary reviews and approvals of staff work in support of department managers.
• Assist with branch/customer inquiries, support, and escalated matters (email, phone call)
• Follow established department procedures with accuracy and consistency.
• Provide support during peak workloads, PTO coverage, or when assigned unit staff are unavailable.
• Serve as an escalation point for
• Support reporting and reconciliation efforts.
• Monitor workflow queues and complete assigned tasks in a timely manner.
• Crosstrain on key tasks within each business area, promoting operational flexibility and knowledge sharing across the unit.
• Uphold adherence to multi department procedures, regulatory requirements, and internal controls, maintaining operational compliance at all times.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Promote a positive and collaborative team environment.
• Contribute to a culture of continuous improvement and operational excellence.
• Participate in team meetings and training sessions.
• Demonstrate adaptability and initiative, responding effectively to changing demands, procedural updates, and organizational priorities.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 3+ Years of experience in banking
• Experience in Microsoft Office (Word, excel and Outlook), familiarity with banking systems
• Strong attention to detail and organizational skills
• Ability to follow procedures and ability to follow procedures independently

Preferred Qualifications:

• Experience with banking systems and workflow tools
• Strong communication and problem-solving skills
• Time management and accountability

Job Competencies:

• Attention to detail and accuracy
• Operational compliance and risk awareness
• Communication and teamwork
• Time management and prioritization
• Adaptability and initiative
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• 10% travel
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$23.29 - $39.11