Pro-Shop Lead

Position Goals

This job description for the Pro-Shop Lead at Crossing Creeks Country Club provides criteria for the evaluation of the Pro-Shop Lead position. The Pro-Shop Lead at Crossing Creeks Country Club is responsible for working directly with customers by greeting, learning about their preferences, answering questions, setting tee times, checking members and guests into the tee sheet. The Pro-Shop Lead will strive to create a welcoming and enjoyable atmosphere for customers while maintaining the inventory, cleanliness, and ensuring compliance regulations are met.

Duties & Responsibilities

Under the direction of the Pro-Shop Manager, the Pro-Shop Lead at Crossing Creeks Country Club will be responsible for,

but not limited to:

1. Maintaining a high level of top-notch customer service and professionalism to a wide range of diverse customers

2. Welcoming customers, while offering products, golf knowledge as well as snacks and drinks to members and guests

3. Setting Tee Times for members

4. Checking members and guests into the system and giving them a starter ticket

5. Verifying and handling cart rentals from members and guests by keeping track of renter's information

6. Ensuring everybody has signed a liability waiver

7. Verifying identification and age requirements of all customers for alcohol purchases and golf cart rentals

8. Restocking inventory, refrigerator, merchandise, and snacks as needed

9. Handling cash, credit and debit card transactions and membership account charges, ensuring charges are accurate and returning correct change to patrons; balancing the cash register

10. Building a rapport with regular customers to create a positive atmosphere

11. Understanding of Golf Etiquette and staying competent in all areas of the game of Golf

12. Having a thorough understanding and knowledge of all golf, merchandise, and beverage items on the POS system and the ability to recommend golf merchandise, upcoming tournaments, and encourage rental of simulators

13. Maintaining cleanliness of work areas throughout the day

14. Ensuring that the place of work and surrounding area is kept clean and organized at all times

15. Offering customers daily specials, as well as upsell alternatives to merchandise, events, or food and beverage

16. Encouraging private lessons, MGA/LGA inquiries, GHIN knowledge, tournament information, etc.

17. Having knowledge and the ability to operate Simulator Machines and assist members/guests as needed

18. Maintaining knowledge and use of the Range Ball Dispenser by properly handing out tokens and buckets and properly charging social members and guests for Range Buckets

19. Creating and organizing the schedule for operation of the Pro-Shop and tournaments

20. Setting up lessons, evaluations, and tournament opportunities

21. Managing the overall Pro-Shop operations and Pro-Shop Assistants

22. Exhibiting pleasant and cheerful demeanor and maintaining a helpful attitude towards all customers, visitors, and staff

23. Complying with federal, state, and local regulations and department processes and procedures

24. Having a good relationship between the other departments to ensure effective communication

25. Showing leadership and direction with co-workers and other staff members

26. Communicating appropriately with members, guests, and co-workers

27. Greeting all members and guests in a warm and welcoming manner

28. Adhering to and ensuring compliance with Crossing Creeks Country Club policies, procedures, and customer service standards

29. Participating in maintaining a safe, clean, and organized environment

30. Other duties as assigned

On Duty Behavior

1. Staff members may not recreate (play sports, swim, golf, racquet sports, etc.) while on duty

2. Alcohol consumption is not permitted while on duty

3. Smoking/vaping is not permitted while on duty; smoking/vaping is only allowed in designated area whilst “clocked out” on approved break

4. Members and guests are not to see or interpret staff as being overly attentive to their phones and/or personal electronic devices

5. No loitering; non-members and non-registered guest are not permitted to be loitering with staff

General Responsibilities & Expectations

1. Completing daily responsibilities upon arrival and prior to departure of shift (cleaning, stocking, organizing, etc.)

2. Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; adhering to any policies and procedures

3. Promoting a positive work environment by communicating appropriately and effectively with members, guests, and co-workers

4. Being a valuable teammate at all times, especially when asked to help with other tasks and/or other duties

5. Maintaining a professional appearance including wearing designated Crossing Creeks shirt when on duty

6. Good personal hygiene per company policies

7. Adhering to the guiding principles and policies set forth by Crossing Creeks Country Club

8. Maintaining professionalism in job performance and practice

9. Communicating needs through the proper chain of command

10. Displaying integrity and honesty

11. Maintaining a positive attitude towards members, guests, and co-workers

12. Contributing to meeting the mission and goals of Crossing Creeks Country Club

Position Requirements

The requirements for employment as Pro-Shop Lead Staff with Crossing Creeks Country Club are:

1. Displays a positive attitude and passion for Crossing Creeks Country Club

2. Customer service experience

3. Critical thinking skills; ability to work autonomously and make efficient use of time and resources

4. Excellent communication skills, both verbal and non-verbal, that offers highest level of compassion to all members, guests, and staff; ability to communicate in a non-aggressive manner under pressure

5. Strong interpersonal skills, impeccable organizational skills, and time management skills

6. Meeting performance expectations and holding oneself accountable for all actions

7. Integrity and responsibility

8. Flexibility to meet scheduling demands of department

9. Able to work unsupervised; willingness to take an initiative and ability to work as a team member/independently to perform job responsibilities and meet deadlines with accuracy and attention to detail

10. Ability to have good judgement

11. Adaptability to ongoing changes

12. Takes initiative and always looks for ways to help flow efficiently

13. Remain current with all organization policies, procedures, and systems

14. Demonstrated competency of position responsibilities and requirements within 90 days, as evaluated by Supervisor

15. Computer literacy

16. Maintain TABC/food handling license requirements

17. Ability to read, write, and speak the English language

Education/Experience

TABC / Food Handling license required

Meets state minimum age to serve alcohol

Plays golf

Previous proven working experience as a Pro-Shop Lead

Physical Demands

Requires full range of body motion

Standing and maneuvering independently and safely around work area

Standing and walking for extensive periods of time

Eye-hand coordination

Pushing and pulling

Climbing (ascending and descending)

Bending / Stooping

Using arm, leg, and back muscles for extended periods

Occasionally lifts and carries items weighing greater than 50 pounds

Requires corrected vision and hearing to within normal range

Potential for cuts and bruises

Work Environment

Both environmental conditions; you will work both inside and out, including inclement weather

Exposure to wet and/or humid conditions

Atmospheric conditions: fumes, odors, dust, mists, gases, or poor ventilation

Extreme cold

Extreme heat

Loud and noisy

May be required to work in narrow aisles or passageways

Frequently required to talk and/or hear