CRT Operations Assistant

About the Role:

Baird’s Client Resource Team is a dedicated team designed to service clients that no longer fit the field’s Financial Advisor and team practiceobjectives, allowing existing Financial Advisor teams more time and resources to service target clients. The team’sobjectivesare to increase profitability through achieving specific client account resolutions and focus on a core of asset allocation products. The teamoperatesunder a culture that promotes teamwork and communication.

As a CRT Operations Assistant,you’llplay a key role in supporting the team’s client service model through operational coordination and relationship management.You’llassistwith onboarding, account servicing, and client communications, whileleveragingBaird’s tools and partnerships tosupport onthedeliveryofthoughtful financial solutions.It’sa dynamic opportunity to contribute to a high-impact team while helping clients make informed financial decisions in a collaborative, service-driven environment.

The ImpactYou’llMake:  

• Responsible for client onboarding coordination, which includes preparing new account paperwork, opening accounts, transitioning new assets toBairdandestablishingan ongoing communication/client service plan

• Initiates and completes all transactionsto fully service clientaccountsi.e.paperwork, correspondence, client requestfulfillmentand special projects as needed

• Gain knowledge of andleveragepartnershipwith Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients

• Answers all incoming phone calls and handles asappropriate. Manages client needs where possible andadvisesFinancial Advisor of action taken

• Assemble/generate materials including paperwork and reports for client meetings

• Understand and ensure business adherence with firm and financial industry regulatory policies

• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well asleveragethe platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models

• Seek ways to enhance FA(s) businesseffectiveness 

WhatYou’llBring to Baird: 

• 2+ years of prior industry and/or administrative work experience

• High School diploma.Associate’s or Bachelor’sdegreepreferred, not

• Ability to study for and obtain the Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or be willing to study and obtain within18 monthsof hire. Training and resources to be provided and paid for by Baird

• Excellent client/customer service skills. Good verbal and written communication skills (including e-mail,phoneandin personinteraction)

• Focus on excellent client service

• Knowledge in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms

• Detail oriented with an emphasis on accuracy

• Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goalsin a timely manner

• Understands compliance regulations and correspondence policies.  Maintains client confidentiality in all situations

• Good analytical and critical problem-solving skills

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