CS-Life Enrichment

Trilogy Health Services LLC

OH

JOB DETAILS
SKILLS
Alzheimer's, Customer Satisfaction, Customer Support/Service, Dental Insurance, Diversity, Flexible Spending Accounts, Health Plan, Healthcare, Industry Standards, Leadership, Life Insurance, Lift/Move 50 Pounds, Market Surveys, Presentation/Verbal Skills, Program Evaluation, Psychiatry and Mental Health, Recreational Therapy, Regulations, Student Loans, Training/Teaching, Tuition Reimbursement, Writing Skills
LOCATION
OH
POSTED
30+ days ago

JOIN TEAM TRILOGY

Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services - a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.

POSITION OVERVIEW

The Campus Support - Life Enrichment provides advice and assists with planning, developing, organizing, implementing, evaluating and directing the life enrichment and memory care programs. Monitors and adopts industry standards to provide the highest level of customer satisfaction. Other key responsibilities include:

  • Provides advice and assists with planning, developing, organizing, implementing, evaluating and directing the life enrichment staff to assure exemplary processes in customer service, resident engagement, memory care services, and life enrichment.
  • Reviews Customer Satisfaction Survey results and ensures Health Campuses seek improvement(s) and action plans.
  • Participates in Peer Reviews or State/Federal Surveys as needed to provide support and assistance.
  • Participate in interviewing and selecting Life Enrichment and Memory Care leadership and campus staff roles.
  • Meets .50 volunteers per resident expectation at assigned Division Health Campuses.
  • Provides training and orientation of campus Life Enrichment and Legacy staff including but not limited to Kaleidoscope, virtual memory care, and best friends.
  • Assists with the development, implementation, supervision and ongoing evaluation of the activities program, including the completion and/or directing/delegating the completion of the activities component of the comprehensive assessment.
  • Contributes to and/or assists/delegates the contribution to the comprehensive care plan goals and approaches that are individualized to match the skills, abilities and interests/preferences of each resident.
  • Participates in QAPI program as requested to provide interdisciplinary feedback as needed.
  • Supports the management in each Health Campus by providing knowledge, advice and/or counsel to Divisional Vice President, Executive Directors, Directors of Health Services, Health Campus, or regulatory staff members regarding life enrichment programming (activities/memory care).
  • Supports and assists Legacy team members in communicating with resident family members and maintaining relationships with area Alzheimer's advocacy groups.
  • Establishes and maintains rapport with regulatory agencies, professional organizations, teaching institutions, and community leaders to enhance and promote the Company's professional image and culture.
  • Maintains up-to-date knowledge of the Memory Care operational details and how it relates to the entire Health Campus.
  • Coordinates and participates in Memory Care/Kaleidoscope Legacy portion of Peer Reviews and Mock Surveys as needed.
  • Coordinates and manages division resident trips in support live a dreams.
  • All other duties as assigned.

Senior Level: Requires 3-5 years' experience and associate's degree in related field. Bachelor's degree preferred.

Certified Therapeutic Recreation Specialist.

Activities Professional who is licensed or registered, if applicable by a recognized accrediting body or by the State in which practicing.

Physical requirements

Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.

LOCATION

US-OH-

Southwest Ohio Division

OH

BENEFITS

  • Competitive salaries and weekly pay
  • 401(k) Company Match
  • Mental Health Support Program
  • Student Loan Repayment and Tuition Reimbursement
  • Health, vision, dental & life insurance kick in on the first of the month after your start date
  • First time homebuyers' program
  • HSA/FSA
  • And so much more!

LIFE AT TRILOGY

Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you've ever belonged.

Orientation:

Six months of training, orientation and fun!

We believe in setting our employees up for success. That's why your first six months are referred to as your "blue-badge" period - a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.

Other Details:

ABOUT TRILOGY HEALTH SERVICES

As one of Fortune's Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state or local laws.

FOR THIS TYPE OF EMPLOYMENT STATE LAW REQUIRES A CRIMINAL RECORD CHECK AS A CONDITION OF EMPLOYMENT.

About the Company

T

Trilogy Health Services LLC

Since 1997, we’ve dedicated ourselves to being the best healthcare company in the Midwest by providing exceptional, comprehensive care to seniors in every community we serve. We operate multiple senior health communities throughout Kentucky, Indiana, Ohio and Michigan. To meet every need of the aging population, we have designed our communities to offer a full range of services, from independent and assisted living, to skilled nursing and rehabilitative services. Whether a resident requires short-term rehabilitative care, or ongoing nursing care, our programs help our residents live the highest quality of life possible.

At Trilogy Health Services, our motto of being compassionately committed to excellence in customer service is evident in everything we do. We believe that our company culture, values, and superior service standards are what define “The Trilogy Difference.” Not only do we provide excellence in customer service to each resident, but we are also committed to serving those around our residents, including our communities and our employees.

The Trilogy culture is built upon our Trilogy Service Standards, which emphasize exceeding customer expectations in all areas, including resident activities and programming, fine dining, family care and employee care to name a few. Each service standard is designed to provide an exceptional service experience, whether you are a Trilogy resident, family member, employee or community member. Cultural Leadership is the driver for our success, and our cultural map that guides us on our journey is our Mission Statement.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1997
WEBSITE
http://trilogyhs.com/