CSBG/LIHEAP Integrated Program Operations Manager

JOB TITLE:                                                                                                                 SALARY RANGE: 11CSBG/LIHEAP Integrated Program Operations ManagerREPORTS TO:                                                                                                           WORK STATION:Community Services/LIHEAP Director (CSD)                                                              Central OfficeSUPERVISES:GENERAL DESCRIPTION:Assists the Community Services/LIHEAP Director with broad program operations, including providinginformation and support to the staff of the Community Services Department and LIHEAP Department.Responsible for coaching and mentoring program staff, assisting with development and success inachieving vision, program goals and successful implementation of Whole Family Approach, as well asother or similar wrap-around services. Responsible for assisting clients in applying for various programsand processing applications. The Assistant will assist with monitoring expenditures, assist withmonitoring electronic and hard-copy program service documentation to ensure appropriate informationhas been documented, appropriate referrals made, proof of existence obtained for case files, etc. TheAssistant will assist with ensuring that application registrations and completions are up to date and ontime, according to program guidelines. The Assistant will enter program data into data systems, registerapplications as needed, file applications and review application packets to ensure accurate and timelydata entry. The Assistant will assist in the daily clerical duties for the CSBG and LIHEAP program,including some reporting duties. The Assistant will assist in the training of CSBG and LIHEAP staff, andperform other duties as required.SPECIFIC RESPONSIBILITIES:Responsible for assisting the CSD in:1. Achieving or exceeding the overall goals of the programs.2. Developing and implementing a planning process, calendar of events (relating to programs)3. Monitoring expenditures, balances outstanding, etc.4. Assisting the CSD in ensuring that adequate program and participant records are maintainedand that required reports are submitted as required.5. Assisting with day to day processing questions.6. Assisting with reporting requirements.7. Assisting with training staff.8. Monitor and report to the Director program updates, and any ongoing issues.9. Monitor and evaluate the compliance, efficiency and effectiveness of service delivery inaccordance with program guidelines and agency/program P & P.10. Assist with developing and implementing planning activities, including work plans andbudgets.11. Partner with various agency program staff to ensure completion of agency orientation andonboarding for new employees, as well as position description duties.12. Assist program staff in recruiting participants, implementing and coordination of programobjectives.13. Assist the Director with Program-specific tasks, including tasks related to the ComprehensiveCommunity Needs Assessment, Strategic Planning and other ROMA-related agencyactivities.14. Prepares records and reports as required by Director.15. Under the direction of the Program Director and in coordination with other Program Staff,assists in the implementation and or updating of program policies/procedures/forms toensure consistency and required documents are maintained and distributed effectively.16. Schedule and contribute to staff meetings, share relevant information, assist in otherprogram and training sessions held by the Director, to ensure proper staff training andprovide technical assistance, as needed.17. Responsible for maintaining a high degree of professionalism.18. Work cooperatively with administrative staff and other agency personnel.19. Participate in training as appropriate or requested.20. Undertake public information activities, as needed, or requested by the Director.21. Assist in conducting intake activities, and processing of various applications for variousprograms, as needed, or as requested by Director.22. Conduct liaison activities between other agency programs to ensure all agency participantsare aware of all agency services.23. Performing additional duties as assigned by supervisor.KNOWLEDGE, SKILLS, ABILITIES:1. Ability to pass background screen, drug screen, and be subject to random drug testing.2. Knowledge of program area obtained through at least three years’ experience.3. Knowledge of agency, programs offered by the agency, as well as community resources.4. Knowledge of functions and processes to effectively use time and resources to accomplishprogram operations.5. Ability to develop project narratives, and budget information related to agency activities.6. Ability to analyze and independently solve a variety of moderately difficult situations andproblems.7. Ability to evaluate fiscal and financial reports, forms and data.8. Ability to speak effectively in public.9. Ability to keep accurate records.10. Ability to conduct oneself in a manner projecting a positive image to staff, program, agencyand community.11. Ability to travel for training and other purposes, as well as adapt to the possibility of changein work schedule or hours.12. Knowledge of and ability to comply with all rules and regulations applicable to theprograms.13. Knowledge of the agency purpose, goals, policies and procedures.14. Ability to train staff.15. Ability to effectively coordinate program with other agency programs.16. Ability to maintain the confidentiality of information.17. Ability to handle sensitive programmatic information in a confidential manner .18. Skilled in use of computer applications such as: Google.docs, Web-Basedapplications/processes and electronic filing.19. Ability to communicate effectively with and relate positively to clients, agency staff, andother agencies and funders.20. Ability to follow written and verbal instructions.21. Knowledge of general office procedures.22. Ability to attend work site regularly to perform job duties and responsibilities.23. Ability to effectively multi-task.24. Ability to effectively work as a team member.25. Ability to do paperwork accurately, completely and timely.26. Minimum of a Bachelor’s Degree with emphasis in business, human resources,organizational management, finance, social services, or other related degree, or ten years’programmatic experience .I accept the duties and responsibilities as outlined in this position description. The position is exemptfrom the overtime provisions of the Fair Labor Standards Act.

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