CSC Customer Service Rep II

Pride Health is hiring a CSC Customer Service Rep II to support our client's healthcare facility in Dallas, TX 
 
Job Details: 
Schedule: Shift: 11 AM to 7:30 PM, Work Week: Tuesday to Saturday. Shift: 2 PM to 10:30 PM
Location: Dallas, TX 75246 
Float / Coverage Area: NA
Job Type: Local Contract 
Contract Length: 6+ Months 
Pay Rate: $18.00/hour*
Mileage Reimbursement Rate (if applicable): NA 
*Pay offered is based on experience, expertise, credentialing, and education.  
 
Duties: 

• Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
• Performs all position appropriate duties as required in a competent, professional and courteous manner.

Requirements: 

• Education: H.S. Diploma/GED Equivalent
• License(s): NA
• Certification(s): NA
• Years of experience: 1+ year experience required
• Skills/Specialties/Technology:
• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

Interested? Apply Today! 

#PHCNonClinicalZip
 For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions: For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.