CSI Software Support Specialist

About CSI 

For more than 50 years, Computer Solutions, Inc. (CSI) has developed the budgetary accounting, payroll, and human resources software that New Jersey school districts rely on every day. We’re a small, tight-knit team with long-standing client relationships and a comfortable, casual office where your work is visible and your ideas carry weight. 

The Role 

You’ll be the person our districts count on. One hour you might be walking a payroll clerk through a question over the phone; the next you’re correcting data in a district’s database, leading a training session, or flagging a bug for our development team. If you like solving problems, helping people, and having real variety in your workday, you’ll be right at home here. 

What You’ll Do 

• Troubleshoot issues by phone and remote desktop, and see them through to resolution 
• Answer calls and emails from district business offices and guide users through our software 
• Make data updates and corrections in client databases 
• Lead software trainings for district staff — virtually and in person at districts across New Jersey 
• Identify and document bugs, and work with our development team to get them fixed 
• Bring client feedback and ideas for new functionality back to the development team 
• Help onboard new clients and contribute to user documentation 
• Pitch in wherever needed — at a company our size, no two days look alike 

What We’re Looking For 

• Experience in school district administration — payroll, accounting, or the business office — is a strong plus, but not required 
• Familiarity with SQL or relational databases is nice to have; we’ll train the right person 
• A clear, patient communicator who can make technical topics approachable for non-technical users 
• Comfortable presenting to groups and leading trainings 
• Organized and self-directed, with reliable follow-through on open issues 
• Comfortable with Microsoft Office and standard business software 

Pay, Schedule & Benefits 

• Competitive salary based on experience 
• Full health benefits 
• 401(k) with employer match 
• Open PTO policy — no set limit on paid time off 
• Monday–Friday, 8:00 AM – 4:00 PM 
• On-site at our Branchburg, NJ office