Case Management, Customer Support/Service, Documentation, High School Diploma, Knowledge Base, Leadership, Mentoring, Multitasking, On Call, Organizational Skills, Problem Solving Skills, Staff Training, Team Lead/Manager, Team Player, Time Management, Treatment Plan, Willing to Travel
POSITION SUMMARY
The CSL Team Leader position will provide quality service throughout the CSL program. The Team Leader will support the daily functions of the program by providing hands-on support to clients and mentoring Direct Support Staff Members.
RESPONSIBILITIES AND DUTIES
- Provides daily direction to Direct Support Staff
- Follows written plan of care for each member in the program
- Provides hands-on direct support to members of the CSL program
- Collaborates and communicates with CSL Manager, Case Managers, and natural supports to compliment member’s plan of care
- Monitors workloads of the group and re-assigns tasks appropriately
- Completes necessary documentation for each member served
- Responsible for staff training in conjunction with the CSL Manager
- Builds and maintains relationships with members served, funders, and community stakeholders
- Participates in On-Call rotation responsibilities
- Applies GT Independence values during all workplace practices
- Other duties as assigned
EDUCATION
EXPERIENCE AND QUALIFICATIONS
- 2 years of experience relevant to the work performed
- Knowledge base in supervision, case management, and leadership
- Ability to oversee and manage multiple tasks
- Excellent organizational and problem-solving skills
- Ability to consistently meet deadlines
- Team-work oriented
- Strong ability to maintain confidentiality
WORK ENVIRONMENT
- Work is performed in an office environment as well as community-based settings, primarily in clients’ homes. May include light to moderate lifting, bending, and walking. Traveling is required.