CSP Communications IT Temporary Aide

State of Colorado

Lakewood, CO

JOB DETAILS
SALARY
SKILLS
Administrative Procedures, Artificial Intelligence (AI), Background Investigation, Communication Skills, Communications Software, Comparative Analysis, Compensation and Benefits, Customer Support/Service, Detail Oriented, Diversity Recruiting, Documentation, Establish Priorities, Fitness, Help Desk, High School Diploma, Industry Standards, Information Technology & Information Systems, Legal, Mail Processing, Military, Multitasking, Organizational Skills, Project/Program Management, Public Safety, Reference Verification, Retirement Plan, Sales Management, Spam Filtering, Time Management, Trouble Tickets, Wireless Radio
LOCATION
Lakewood, CO
POSTED
10 days ago

CSP Communications IT Temporary Aide

Salary

$104,000.04 Annually

Location

Lakewood, CO

Job Type

Temporary (9 months or less)

Job Number

CSP Comm IT Temp Aide 0626

Department

Department of Public Safety

Division

Colorado State Patrol

Opening Date

06/16/2026

Closing Date

6/30/2026 5:00 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

700 Kipling St, Lakewood, CO 80215

Hiring Pay Rate

$50/hr

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Mishayla Ness, mishayla.ness@state.co.us

Type of Announcement

This is a temporary position. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

  • Description
  • Benefits
  • Questions

Department Information

This position is open to both Colorado and out of state residents.

An eligible list established with this recruitment may be used to fill other similar positions within the Colorado Department of Public Safety in the next 12 months.

Our Mission - Engaged employees working together to safeguard lives and to provide diverse public safety services to local communities.

Our Vision - Creating safer and more resilient communities across Colorado.

Our Core Values - Unity, Honor, Service

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is dedicated to non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

At CDPS, our culture is driven by our commitment to creating a safer Colorado and guided by a public service focus. We strive to provide effective solutions and services to our fellow Coloradans. We model a culture of collaboration, innovation, and growth for our employees. We maintain a professional and inclusive workplace.

Careers with a purpose:

If you are passionate about public safety and public service, and are eager to dedicate your career to serving Coloradans, consider joining CDPS. Our team at CDPS consists of exceptional individuals and is an environment where you can challenge yourself and acquire new capabilities to build a rewarding and fulfilling career.

We are committed to providing public safety services to our communities including safety on our roads, preparing for and mitigating environmental disasters such as floods and wildland fires, disaster recovery, combating crime, promoting school safety, and victim services.

Description of Job

About the Work Unit

The mission of the Colorado State Patrol is to ensure a safe and secure environment for all persons by utilizing the strengths of its members and providing professional law enforcement services that reflect honor, duty, and respect. Through high visibility, strict enforcement, maximum resource deployment, and community education, the CSP promotes safety, protects lives, and preserves state highways.

Work Environment

  • Primarily 8:00 am - 5:00 pm work hours, Monday-Friday

  • Approximately 100% spent in the office during training

  • Potential for hybrid (1-2 days remote per week) after the completion of training

  • Occasional travel during working hours

About the Job

  • These are temporary positions (9 months or less).
  • Employees appointed in these positions are considered non-permanent employees in the Temporary Aide class series.
  • Temporary aides are not eligible for benefits and paid leave (including holiday and/or administrative leave), except as required by law.
  • Temporary aides will earn paid sick leave, accruing one (1) hour of sick leave for every thirty (30) hours worked (balance is capped at 48 hours).
  • During time of employment, these positions will work at least 40 hours a week and are eligible for paid overtime.

This position will work with and support the Communications Branch to manage and coordinate all Branch/Agency projects through the use of standard industry project management principles and methodologies. Understands the agency's mission, programs, objectives, and organizational structure in order to prioritize work activities based on organizational goals and situational pressures. Effectively plans and organizes work activities and prioritizes task completion to meet schedules and deadlines.

Key Responsibilities

Provide management assistance and hands-on work with 20 separate IT related projects, including but not limited to:

  • Ordering/inventorying/tracking/provisioning/issuing police radios and cellphones, and assisting with disparate technology efforts (including phone and Computer Aided Dispatch administration, help desk support, and trouble ticket resolution).
  • Accurate documentation of pertinent information.
  • Prioritize tasks that may be of similar urgency.
  • Properly handle confidential information.
  • Handle multiple tasks at a given moment.
  • Operate complex equipment & software.
  • Adhere to policies & procedures.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Note, to be considered for this position, you must meet one of the following options for consideration.

Minimum Qualifications

  • All applicants, military and civilian, must be 18 years of age.
  • High school diploma or a G.E.D.
  • Two (2) years of customer service experience and two (2) years of client management experience.
  • Please Note: This experience must be clearly documented on your application and the supplemental questions must be answered.

Preferred Competencies

  • Excellent organizational skills
  • Must be able to communicate and work with a diverse population
  • High attention to detail
  • High levels of accuracy
  • Work under strict deadline requirements

Conditions of Employment

  • Must be a Colorado resident at the time of application

  • Requires successful completion of a background investigation that includes a polygraph exam, a fingerprint based criminal history search, reference checking, driving history and drug test.

Appeal Rights

If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Directors Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Directors Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Supplemental Information

Disability Accommodation

If you have a disability and require reasonable accommodation to ensure equitable opportunity applying or interviewing for this position, please direct your inquiries to Human Resources at: cdps_hr@state.co.us.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Colorado Department of Public Safety is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

Recruitment Timeline Information and Important Notices

  • Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.

  • Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement. Candidates who meet the minimum qualifications may proceed to the next step. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

  • Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them. Answers generated by AI-tools will typically be unresponsive.

  • Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification. Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. This documentation is the responsibility of the applicant and must be included as part of your application materials. Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.

  • Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veterans preference points. Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.

  • Application Tips: For an overview of State of Colorado application process and application tips, please view this video.

  • Resumes, Cover Letters, or other documents submitted will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).

  • Notifications: All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application. Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position. We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

  • e-Verify: CDPS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.

  • Comparative Analysis Steps may include:

  • Structured application review by a panel of SMEs

  • Panel Interview

Please note that each agencys contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Please describe how you meet the Minimum and Preferred Qualifications for this position, and why you are interested in working with the Colorado Department of Public Safety.

02

Please describe your customer service experience.

03

Please describe your client management philosophy.

04

A client calls because communication software isnt loading. They are incredibly frustrated and getting visibly upset. How do you handle the first two minutes of this call?

05

Please describe a time in a past job where you went above and beyond to help a customer or teammate guide their way through a confusing process. What was the situation, and what did you do?

06

I understand the anticipated hiring rate for this position is $50/hr. If selected for hire, I am willing to accept an offer at this rate.

  • Yes, I agree
  • No

07

Positions within the Colorado Department of Public Safety require a comprehensive background examination, including a polygraph, a fingerprint based criminal history check, driving history check, drug test and references. Are you willing to participate in this process as a condition of employment?

  • Yes
  • No

08

Are you aware that this position is a temporary, non-permanent position (not to exceed 9 months), and is not eligible for benefits and paid leave (including holiday and/or administrative leave), except as required by law?

  • Yes, I understand that
  • No

09

I understand that employees of the Colorado Department of Public Safety contribute to the Colorado Public Employees Retirement Association (PERA) retirement benefit plan and do not contribute to Social Security.

  • Yes, I understand that
  • No

Required Question

Employer State of Colorado

Address See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website https://careers.colorado.gov/

About the Company

S

State of Colorado